Moveworks Implementation Starter Guide

Section 1: Access, Administration & Identity

Learn how to access and administer MyMoveworks, configure SSO, manage users, and set roles/permissions. Read More

Total Est. Reading Time: 25 min

ModuleOverview LinkHow-To/Config GuideEst. Reading Time (min)
1.1: 1-Click Email Login*Guide4
1.2: SSO Setup*Guide5
1.2.1: Update Org Info*Guide3
1.2.2: Roles & PermissionsOverviewGuide3
1.3: User IdentityOverviewGuide5
1.4: People LookupsOverviewGuide5

Section 2: Platform Configuration

Configure system connectors, chatbot surfaces, management of built-in plugins, multilingual support, and Smart Handoff. Read More

Total Est. Reading Time: 32 min

Module

Overview Link

How-To/Config Guide

Est. Reading Time (min)

2.1: Add System Connectors

Overview

Guide

4

2.2: Configure Chatbot Surfaces

Overview

Slack

Microsoft Teams

4

2.3: Embedded AI Assistant (Web)

Overview

SSO Setup: ADFS Azure OIDC Okta OIDC Okta SAML

Installation: ServiceNow Sharepoint Online Google Sites Unily

4

2.4: Configure Employee Communications

Overview

Guide

4

2.5: Plugin Controls

Guide

3

2.6: Smart Handoff

Overview

Guide

4

2.7: Multilingual Support (MLS)

Overview

Guide

4

2.8: Moveworks Data Objects

Overview


3

2.9: Configuration Languages (DSL)

Overview

Guide

2

Section 3: Enterprise Search

Set up search capabilities across internal, external, and file sources. Read More

Total Est. Reading Time: 33 min

ModuleOverview LinkHow-To/Config GuideEst. Reading Time (min)
Ingestion PlatformOverview*6
RetrievalOverview5
3.1: Internal Answers*Guide6
3.2: Configure FAQ*Guide5
3.3: External KnowledgeGuideGuide5
3.4: File SearchGuideGuide6

Section 4: Service Management

Configure ticketing, forms, approvals plugins alongside access permissions for ITSM workflows. Read More

Total Est. Reading Time: 21 min

ModuleOverview LinkHow-To/Config GuideEst. Reading Time (min)
4.1: TicketingOverviewGuide5
4.2: Forms PluginOverviewGuide5
4.3: ApprovalsOverviewGuide6
4.4: Permissions (ServiceNow Knowledge Access)OverviewGuide5

Section 5: Provision Management

Manage group, software provisioning and access account plugins. Read More

Total Est. Reading Time: 14 min

ModuleOverview LinkHow-To/Config GuideEst. Reading Time (min)
5.1: Access SoftwareOverviewGuide4
5.2: Access GroupsOverviewGuide5
5.3: Access AccountsOverviewGuide5

General FAQs: Moveworks Setup FAQs