Moveworks Implementation Starter Guide

Section 1: Access, Administration & Identity

Learn how to access and administer MyMoveworks, configure SSO, manage users, and set roles/permissions. Read More

Total Est. Reading Time: 25 min

Module	Overview Link	How-To/Config Guide	Est. Reading Time (min)
1.1: 1-Click Email Login	*	Guide	4
1.2: SSO Setup	*	Guide	5
1.2.1: Update Org Info	*	Guide	3
1.2.2: Roles & Permissions	Overview	Guide	3
1.3: User Identity	Overview	Guide	5
1.4: People Lookups	Overview	Guide	5

Configure system connectors, chatbot surfaces, management of built-in plugins, multilingual support, and Smart Handoff. Read More

Total Est. Reading Time: 32 min

Module	Overview Link	How-To/Config Guide	Est. Reading Time (min)
2.1: Add System Connectors	Overview	Guide	4
2.2: Configure Chatbot Surfaces	Overview	Slack Microsoft Teams	4
2.3: Embedded AI Assistant (Web)	Overview	SSO Setup: ADFS Azure OIDC Okta OIDC Okta SAML Installation: ServiceNow Sharepoint Online Google Sites Unily	4
2.4: Configure Employee Communications	Overview	Guide	4
2.5: Plugin Controls		Guide	3
2.6: Smart Handoff	Overview	Guide	4
2.7: Multilingual Support (MLS)	Overview	Guide	4
2.8: Moveworks Data Objects	Overview		3
2.9: Configuration Languages (DSL)	Overview	Guide	2

Set up search capabilities across internal, external, and file sources. Read More

Total Est. Reading Time: 33 min

Module	Overview Link	How-To/Config Guide	Est. Reading Time (min)
Ingestion Platform	Overview	*	6
Retrieval	Overview		5
3.1: Internal Answers	*	Guide	6
3.2: Configure FAQ	*	Guide	5
3.3: External Knowledge	Guide	Guide	5
3.4: File Search	Guide	Guide	6

Configure ticketing, forms, approvals plugins alongside access permissions for ITSM workflows. Read More

Total Est. Reading Time: 21 min

Module	Overview Link	How-To/Config Guide	Est. Reading Time (min)
4.1: Ticketing	Overview	Guide	5
4.2: Forms Plugin	Overview	Guide	5
4.3: Approvals	Overview	Guide	6
4.4: Permissions (ServiceNow Knowledge Access)	Overview	Guide	5

Manage group, software provisioning and access account plugins. Read More

Total Est. Reading Time: 14 min

Module	Overview Link	How-To/Config Guide	Est. Reading Time (min)
5.1: Access Software	Overview	Guide	4
5.2: Access Groups	Overview	Guide	5
5.3: Access Accounts	Overview	Guide	5

General FAQs: Moveworks Setup FAQs

Chat Interfaces:
1. Microsoft Teams: You cannot use the App Store installation method for Teams Bots outside of the US, as the messaging endpoint refers to the US Commercial. Instead you will need to follow the instructions here to set up an Azure Bot in the organization's Microsoft tenant.
2. Slack: You will need to ensure your messaging endpoint is pointing to the correct tenant.
3. Webchat: You will need to ensure the URL you are iframing points to the correct tenant. For example EU would be: https://webchat.prod.am-euc1.moveworks.io/movewebchat-client-script.js
Moveworks Agent: The auth and config urls in the agent_config.mwyml should refer to your region specific URLs.
My Moveworks SSO Login: The Login URL for My Moveworks is unique per region. See the docs here for more details .