Configuring & Testing Ticket Filters

1. First navigate to Ticketing > Ticketing Settings > Ticket Filters.
2. Select the DSL Editor for the ticket filter you are trying to configure.
3. Write your DSL Ticket Filter Rule. For example if you wanted to not include tickets where the requested_for's email address is [email protected], you would write your rule as follows:

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Accessible Attributes

When writing ticket filters, you have access to the ticket object, which includes fields like requested_for, created by, etc. Review Moveworks Data Objects for more information on the accessible attributes. NOTE: You may need to refer to the ticket mapping configuration to understand which external attribute is being mapped to the Moveworks requested_for attribute.

4. Test your DSL Rule by selecting RUN on the top right.
5. Enter a ticket number, and ensure the result is what you expect.