Igloo Access Requirements

Igloo Access Needs

Why do we need access to your Igloo Instance?

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Authentication Requirements

Full instructions can be found in Igloo’s official API documentation.

To authenticate into Igloo’s API, you need to provide:

  • Community: The URL to your digital workplace.
    • e.g. themove.com
  • App ID: A unique Application ID to your digital workplace. An App ID is provided when you register for the Igloo Developer Program.
    • e.g. e236d126-3cbd-4b57-9841-ae1b9c69f9d4
  • App Password: A unique Application ID password for your digital workplace. An App Password is provided when you register for the Igloo Developer Program.
    • e.g. a1BcD23EfghIJkL
  • Username: A locally (not managed externally) created user.
  • Password: The password you use when signing in to your workplace using Igloo authentication.
    • e.g. foo-bar_baz

Other Information

You will also need to specify which sets of pages to ingest.

  • Igloo Community Key: Numerical ID for the community of user-facing content.
    • e.g. 12345678
  • Igloo Channel ID: Unique channel identifier
    • e.g e88880f6-69e5-3558-88ed-a93b0069888e