Overview

The Ingested Users module gives admins visibility into the members of their organisation that have been imported into Moveworks, how their Moveworks user profiles are being mapped from integrated systems, and how bot access is being assigned. It also contains tools to help admins validate that the user import process is working correctly and to troubleshoot user-level issues. These tools include information on when the last import was completed and when the next import is expected to start, a high-level view of the completeness of user profiles and key user attributes, and filters to identify sets of users whose profiles are missing vital information.

All Imported Users

The total number of users which have been ingested successfully from your organization into the Moveworks system.

Enabled Users

The subset of imported members that can be supported by the Moveworks Bot either in-chat or via ticket processing. This count can differ from "All Imported Users" as some users could be missing Chat system information which is required to interact with the Bot, if permissioned in the Bot access rule.
Please follow the steps defined in the Guide to enable "Bot Reachable Users".

Bot Reachable Users

This is the count of enabled users that can be reached by the Moveworks Bot in one or more chat platforms. This typically excludes service accounts, conference rooms and other users that may be present in the ITSM system but not in the Chat platform.

Please follow the steps defined in the Guide to enable "Bot Reachable Users".

Data Refresh

This view provides the details of the Identity pipeline Ingestion run. Learn more details around the Ingestion Schedule here.

Last Refresh

Details on when the last import of user profiles was completed, and the duration of time it took for the refresh to finish.

Next Refresh

Details on when the next import of user profiles is set to start and the duration of time it is expected to complete the next refresh.

Find Users

This search bar can be used to find specific users and view their user profiles containing all information about user that has been imported into the Moveworks system.

All Users

A list of all users in the Moveworks system that can be filtered to identify sets of users. This list can be used to view profiles that are missing vital information.

The list now displays expanded user profile attributes such as full name, role, and manager email for enhanced visibility. Additional standard and custom attributes defined by your organization will be added in the future.

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Empty columns in the list represent either standard attributes that are not configured or missing values.

Supported User Profile Attributes:

Download List of All Users

To download this list in the CSV format, Click on the 'Download current view as CSV' button below it.

List of Enabled Users

Download a list of all the users that can be supported by the Moveworks Bot either in-chat or via ticket processing
in the CSV format, Click on the 'Download current view as CSV' button.

How to use this data

As an Admin, you can download the list of all users with bot access. The CSV file will contain information like email, first name, last name, and department.

• By cross-referencing with all users dataset, you can identity, which users do not have access to the bot.
• By reviewing the access across departments, you can find opportunities to expand the overall Moveworks copilot user base.

How is Bot Enabled Users count calculated in this widget?

Moveworks evaluates the latest updated Bot Access Rule with the last ingested user set and gets the count of users that has access to the bot. This count is auto-evaluated every day at a fixed time. You can also get a real-time count of users with bot access by clicking on "Re-evaluate".

Points to note:

1. It may take upto 15 mins for re-evaluation to complete.
2. Once it is complete, download CSV option will become active and the count of users will be updated.
3. During this evaluation period, you may switch screen. Switching screens will not terminate the evaluation.
4. The count of bot enabled users in this widget may vary from the top level widget, given the bottom widget's count gets updated every 24 hours - while the top most widget numbers get updated after each identity ingestion cycle.

Summary Statistics

Information on the key attributes being ingested across the user base, and the completeness of user profiles.

Duplicate Users

While importing users from the source systems, certain attributes need to be unique for every single user in order for the Moveworks to be able to function as expected. Any of these attributes are the same for two or more users then Moveworks will not import identity information for any user until this issue is resolved.

Follow this Guide on How To Filter out Duplicate Users if they exist.

User Tags

This field allows Admins to view the user tags assigned to users. User tags are values which can be assigned to users in order to classify a certain type of user. An admin can use user tags to change how the bot interacts with a type of user. Here is a guide on How to Configure User Tags to learn more.

How to find your User Profile

To check what attributes from your Identity Management system is configured for your Moveworks bot, follow the steps below in Moveworks Setup:

1. Go to Moveworks Setup and click on Core Platform -> User Identity -> Ingested Users.

   

2. Search for your name in the Find Users text box. Select your profile from the dropdown or click on View Profile.

   

3. In the Profile Page, under the Mapped Profile Attributes section you can check all the attributes that are mapped from your Identity Management System to Moveworks.