Moveworks Setup provides advanced configurations for Answers that allows you control over many aspects of the skill. For example you can configure what triggers alerts, what warrants a location based answers, what files are ingested, and many more control options for Answers.

You can navigate to the advanced configurations for Answers by clicking on Answers > Advanced Configs > Precision controls under Enterprise Search in the Moveworks Setup sidebar.

Language Boost

Language boost instructs your bot to prefer articles written natively in your preferred response language as a source.

To enable Language Boost:

1. Click on Answers > Advanced Configs > Precision controls under Enterprise Search in the Moveworks Setup sidebar.
2. Click on the Language Boost dropdown.
3. Click on the checkbox next to Positive Language Boost.

There are three options for Language Boost:

• Hard - Your bot will return only articles written natively in your preferred response language.
• Soft - Your bot will give greater weight to articles written natively in your preferred response language.
• Disabled - This disables the Language Boost option for your bot.

Geocode Boost

Geocode Boost instructs your bot to respond to queries while also taking into account the location of the user making the query.

For example, if your organization has employees based out of multiple locations and your HR policies are defined differently for each location. If an employee from the India location asks "How many holidays do I have left?", your bot will be able to reply with only the holidays for the India location.

To enable Geocode Boost:

1. Click on Answers > Advanced Configs > Precision controls under Enterprise Search in the Moveworks Setup sidebar.
2. Click on the Geocode boost dropdown.
3. Click on the checkbox next to Positive Geocode Boost.

There are three options for Geocode boost:

• Hard - Your bot will answer queries with respect to your geolocation every time, if the bot is not confident in the response, it won't provide you an answer.
• Soft - Your bot will respond to your queries with respect to your geolocation, but if it does not find out an appropriate article for your location, it might respond to you with whatever source is available.
• Disabled - This disables the Geocode Boost option for your bot.

Threshold Options Per Route

Threshold options allow you to control how confident your bot must be in an answer before providing it to a user in response to a query. For example, if the threshold is set to Most precision, then the bot will only respond to queries where it is a 100% certain of its answer’s ability to resolve the user’s question.

The threshold level can be set differently for each route the bot may answer a query in.

The routes are:

• DM - The bot replies to something asked in a direct message
• Channel - The bot replies to something asked in a channel
• Ticket - The bot replies after it intercepts a ticket.

Note: The default behavior option is recommended.

File Settings

File settings allow to enable File Search.