Vayusphere Access Needs

Why do we need access to your Vayusphere Instance?

The bot will add users to the Vayusphere live agent chat queue when they want assistance in real time.

Vayusphere Permissions

The Moveworks service interacts with your Vayusphere platform so that the bot can:

• Add the user to the existing help desk queue for assistance

Service accounts in production environment

To perform the actions listed above, Moveworks needs a service account in the production Vayusphere instance. The account must be able to call Vayusphere APIs to place users into the queue. Moveworks will also need the supported queue ID(s).

Vayusphere Configuration

Prerequisite

1. Service Account
2. Service Account Password
3. API URL ( <instance_name>/ir4hdautomationapi/api/v2/commands/queue)

Configuration Steps

1. The following API call will be used to collect the Group Names and IDs for the queues in your instance
   1. GET {{vayusphere_base_url_v2}}/ir4hdautomationapi/api/v2/queues

Troubleshooting

See the troubleshooting section of our Live Agent Handoff - Vayusphere guide.