The bot will add users to the Vayusphere live agent chat queue when they want assistance in real time.
The Moveworks service interacts with your Vayusphere platform so that the bot can:
- Add the user to the existing help desk queue for assistance
To perform the actions listed above, Moveworks needs a service account in the production Vayusphere instance. The account must be able to call Vayusphere APIs to place users into the queue. Moveworks will also need the supported queue ID(s).
Updated 5 months ago