Monitoring and Health

1. Navigate to the Agents module in the left navigation bar under Core Platform.
2. In the Agents module you will see a table with a view of all the agents that are deployed and reachable.

Agent Health Definitions

The Agent Health refers to the agents ability to serve requests from the Moveworks platform.

Healthy - the agent is able to successfully serve requests > 90% of the time.

Unhealthy - if out of 100 calls that Moveworks makes to the agent, 10 or more times a connection could not be established.

Unknown - Typically unknown implies that the agent is not in use yet i.e: 0 calls have been made to the AD Agent, so the health check does not know if it is healthy or not.

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Clarification on agent Health

It's important to distinguish that a Moveworks agent's Health refers to its ability to serve requests, and does not correspond to the health of the container itself.

Agent Status

The Agent Status refers to whether the agent is Active or Inactive.

Active - agent container is running and connected to upstream Moveworks platform.

Inactive - Any agent that fails to connect to Moveworks or has stopped running is set to inactive, it will stay in this list for around 30 minutes before disappearing.