Jive Access Requirements

Jive Access Needs

Why do we need access to your Jive Instance?

The bot will directly perform actions in Jive to query and ingest knowledge base articles.

Jive Permissions

The Moveworks service interacts with your Jive platform so that the bot can:

  • Create an offline index of knowledge articles using the Jive REST API to help serve the end user's needs

Service accounts in production environment

To perform the actions listed above, Moveworks needs a service account in the production Jive instance. The account must be created as a non-federate service account with Manage Community permissions and be able to authenticate with the Jive API using basic auth.