Overview

General Information module allows admins to view and edit certain organization level configurations. Through the Generation Information module, admins can make configuration changes such as:

1. View the status of their ongoing implementation
2. View the org_name for their Moveworks tenant
3. View Network Details of the tenant
4. Add alternate company email domains through which company admins can additionally login
5. Customize org’s MyMoveworks URL
6. Configure the bot avatar

General Information Configurations

1. Org Name - In Moveworks, the "Org Name" is the unique identifier for a customer's organization. It is also referred to as the Customer ID and cannot be changed once it is set by Moveworks. This is used in various configurations such as configuring the Moveworks Agent.

2. Company Details

   1. Additional Company Email Domains - Admins can add any other email domains that exist in their company. For eg. moveworks.com, moveworks.ai. These additional domains are needed if your Moveworks admins will login with email domains other than the configured company domain.
   2. MyMoveworks Org Custom Domain Alias - Admins can customize their organization’s custom MyMoveworks Login URL using this field.
      1. For example, if you want to override your org’s MyMoveworks url with “company-moveworks.moveworks.com”, you would enter company-moveworks below. Keeping this blank will default to orgname.moveworks.com. Pre-requisite: OIDC configuration is required under SSO settings.

3. Bot Preferences - Keeping this blank will result in8 the default Moveworks BOT avatar.

   1. Image URL for Bot Avatar: Admins can add publicly-accessible URL that hosts their bot avatar.
   2. Upload Guidelines: Max size: 1000x1000. Supported Image Type: PNG. URL must be a direct link to the image file, ending with .png.

   Changing the avatar will impact any MW webUIs (Ticket links, Knowledge articles, In-Bot fillable forms, Minerva co-pilot on reasoning, etc.) and Dashboards (EXI, BPI, etc.)

4. ⚠️ Restrict Moveworks administrator access to My Moveworks Apps

   1. Default: OFF
   2. By default, Moveworks technical operations (Customer Support and Customer Success Engineering) have access to your My Moveworks Apps for troubleshooting and support purposes. This includes the Moveworks Setup app. Turning this feature ON, will result in Moveworks Customer Support & your Customer Success Engineer to lose access to troubleshoot your tenant.
      1. Do not turn this feature on without discussing its implications with your Moveworks Customer Success team.

Customization

How can I customize my company's MyMoveworks URL?

⚠️

Warning

This will require you to adjust your SSO settings (🔗).

1. Go to Org Information in Moveworks Setup
2. Go to MyMoveworks Org Custom Domain Alias field
3. Input your desired custom name. If you want to customize your MyMoveworks URL as companyname.mymoveworks.com, input companyname
4. Click on Submit

How can I customize my bot Avatar?

1. Go to Org Information in Moveworks Setup
2. Go to Image URL for Bot Avatar under Bot preferences section
3. Upload a publicly accessible URL that hosts your bot avatar
4. Please note: The image should have a Max size of 1000x1000. Supported Image Type is PNG and the URL must be a direct link to the image file, ending with .png.
5. Click on Submit