Form Ingestion

Moveworks automatically loads all your forms into our Enterprise Cache to make them ready to be served in chat. Moveworks automatically starts ingesting forms every day at 6:00 PM Pacific time. The entire process (data ingestion, machine learning post processing, and search indexing) takes place over a few hours and is typically completed by 4:00 AM Pacific time. This process picks up new forms, as well as any updates or removals that may have happened over the course of the day.

In order to start configuring the ingestion of Forms, you will need to navigate Forms > Import > Import Settings under Ticketing Automation from the left navigation bar. On this page you can either click on edit to make changes to a past configuration or create a new form ingestion configuration.

The following Guides walk you through the steps of how to integrate with different sources and ingest Forms into Moveworks.

How To Configure the Forms Plugin for ServiceNow
How To Configure the Forms Plugin for Jira Service Desk

Once the Forms have been ingested, we need to enable serving permissions on the Moveworks side for users to be able to see them in the AI Assistant. The steps of how to enable these permissions is defined here.