What is ticket nudges?

The Moveworks Ticket nudge functionality notifies agents when their tickets do not have any user facing comments in a period of time.

If you're looking for nudging of fulfillers, this can be done via Agent Studio! Check out these plugins for more detail:

Jira: Nudge Ticket Assignees
ServiceNow: Nudge Ticket Assignees

Ticket Nudge Setup

This configuration enables you to determine the maximum frequency at which a user can receive ticket nudges, along with setting up nudge query filters. These filters exclude tickets that do not qualify for ticket nudges.

Ticket Nudge Setup

Enter the maximum number of times the user should be nudged about inactive tickets. Inactive tickets are those where is no activity from the user or the agent.
Enter the nudge query filters which will used to filter out tickets that are eligible for ticket nudges. You can enter some filters here like
```
state=3
assignment_groupISEMPTY
```
These are service now fields which needs to be used here.