Data API : Release Notes

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Data API Release Notes act as the official "news feed" for your development team, documenting every new feature, improvement, and fix we apply to the system. This log provides full transparency on what has changed, helping your developers leverage new capabilities immediately while ensuring your existing integrations remain stable and interruption-free.

Interactions API Update

Date: November 25, 2025 Category: New Feature

Summary

The Interactions API has been enhanced to include free-text user comments originating from CSAT (Customer Satisfaction) campaigns. This update provides programmatic access to qualitative user feedback, enabling deeper sentiment analysis and direct visibility into end-user experiences.

Technical Details

Developers can now retrieve specific user feedback text by filtering for UI Form Submission events.

Data Field: The user's specific comment is located in the detail.content field.

Filtering Logic To ingest this specific data, configure your API calls to match the following criteria:

Field	Value
Interaction Type	`INTERACTION_TYPE_UIFORM_SUBMISSION`
Label	`mw_form`
Detail Field	`"CSAT Feedback"`

Example Interpretation

When iterating through the interaction logs, a matching event indicates a user has submitted a free-text response to a CSAT prompt. The value found within detail.content represents the raw text of that feedback.