File Search FAQ

Overview

File Search superpowers the Answers capability in the Moveworks bot in that beyond Knowledge Base Articles, you can now ingest, index, and serve content from within .pdf, .docx and .pptx files in response to your employees’ search queries.

This guide answers questions about the capabilities of File Search today.

Q: Which external systems can I integrate with File Search?

A: File Search supports integrations with Sharepoint Online, Box, Google Drive, and Oracle.

Q: Which file formats can Moveworks search and retrieve?

A: File Search today supports PDF, Docs (.doc/.docx), and Powerpoint (.ppt/.pptx) file types. For Google Drive, native Google Docs and Google Slides are also supported as part of File Search.
Note: Only text-based “searchable” PDFs are supported. Image-based files, e.g. PDFs of scanned documents, are not supported. Images, such as .PNG and .JPEG, are also not supported.

Q: How many files can be served in File Search?

A: Starting at 20,000, please reach out to your Customer Success team to learn more about higher limits.

Q: Are there any limits on file length?

A: Starting at 100 pages per file, please reach out to your Customer Success team to learn more about serving larger files with File Search.

Q: How often are my files ingested?

A: All changes to your files from your source system will be reflected into your Moveworks bot within a 24 hour SLA.

Q: How does Moveworks File Search respect my source’s file-level ACL permissions?

A: Moveworks maintains strict enforcement of the file-level ACL permissions from your source system. What this means is that an employee will never access or see search results from a file that they cannot access in your Sharepoint, Google Drive, etc.
For more on how File Search respects your ACL permissions, see: https://help.moveworks.com/docs/file-search-respecting-file-permissions

Q: What happens when a file’s source ACL permissions change?

A: Your source system’s file-level ACL permissions are re-ingested hourly, but depend on the volume of user and group permissions in your system – file access changes made in your source system will always be honored upon ingestion completion.

Q: How do I purchase File Search?

A: Reach out to your sales representative from Moveworks to discuss bringing File Search to your employees.

Q: How are my files stored?

A: Moveworks uses AWS S3 buckets as the main customer data store. Dedicated buckets are allocated for each customer and encrypted with unique encryption keys per-customer generated via AWS KMS service.  All data is encrypted at rest using AES 256.
File Search follows all of the same security protocols as our Answers skill today.

Q: Can File Search comprehend tables?

A: We can support text-only table extraction. Meaning we can perform semantic search over text in individual cells but will not be able to comprehend Row / Column relationships

  • e.g. “What was the population of California in the year 2000?” we will not be able to return “31,880,000 since it requires comprehension of rows and columns.
200020012002
California31,880,00033,990,00036,490,000
Washington23,000,00023,000,00023,000,000
Arizona43,000,00043,000,00043,000,000
  • e.g. “What was the population of California in the year 2000?can work since there is enough context within the cell on its own.
200020012002
CaliforniaIn 2000, there was a cumulative population of 31,880,000In 2001, there was a cumulative population of 31,880,000In 2002, there was a cumulative population of 31,880,000
WashingtonIn 2000, there was a cumulative population of 23,000,000In 2001, there was a cumulative population of 23,000,000In 2002, there was a cumulative population of 23,000,000
ArizonaIn 2000, there was a cumulative population of 23,000,000In 2001, there was a cumulative population of 23,000,000In 2002, there was a cumulative population of 23,000,000

Q: Does File Search leverage Location-based personalization (geocode-boosting)?

A: Yes, we currently can prioritize file search results based on matches between the content's location, i.e. PTO Policies USA.pdf , and the location of the searching user.

Q: Can File Search perform Optical Character Recognition (OCR)?

A: Optical Character Recognition (OCR) is not supported today. As a result, .PDFs created by image scans of physical documents are not recommended, as results will not be optimal.

Q: Does File Search currently support non-English files?

A: Multilingual Support (MLS) is not currently supported, so non-English files should not be relied on to reliably perform when end users ask using different languages.