Interact Access & Information Needs

Why do we need access to your Interact Instance?

The bot will read knowledge base articles and use them to serve the information in a Moveworks Bot to answer questions.

Authentication Requirements

Full instructions can be found in Interact's official API documentation.

• Create a service account in your Interact portal (This should be a system-specific account that is not tied to your SSO provider for login). For this integration, we will need read access to all of the knowledge articles.

To authenticate into Interact’s API, you need to provide:

• Username
  • e.g. MoveworksAcct
• Password
  • e.g. AcctPwd123!
• Interact URL: The URL to your digital workplace.
  • e.g. https://www.KnowledgeMoveworks.com

Other Information

You will also need to specify which sets of pages to ingest.

• Interact Section ID: Numerical ID for the Section that contains specific user-facing content. This can often be found in the URL when
  • e.g. HR Section ID is 3456, IT Space ID is 4578