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Documentation Developer Academy Community Support Login

Getting Started

Getting Started with Moveworks
Release Notes
Support
- Moveworks Support Scope
- Ensuring your bot is always available

Moveworks Copilot

Intro to Moveworks Copilot
Moveworks Copilot - Feature Overview
Moveworks Copilot Implementation

Creator Studio

Build AI Agents & Plugins
Test Plugins
- Token Limits
- Testing Recommendations
Manage Plugins
- Plugin Promotion
Plugin Library
Roadmap & Release Plan
Help & Troubleshooting
Tools
User Attribute Reference

Core Experience

Channel Resolver
Employee Communications
People & Places Lookups
Moveworks for Web
Multilingual Support (MLS)
Smart Handoff
- Live Agent Chat / Handoff
Search

SErvice Management

Approvals
Concierge
Forms
Ticket interception and ticket filters
Triage
- Getting ready for Triage

Provision management

Access Control
Account Access
Group Access
Software Access
- Device Actions for Software & Troubleshooting (JAMF, MECM/SCCM, Intune, Munki, Nexthink)
- How to Set Up Windows Executables as Deep Links

Employee Experience Insights

Employee Experience Insights (EXI)

Moveworks Knowledge Studio

Knowledge Studio

Moveworks Analytics & Logs

Metrics
Bot Performance Insights (BPI+)
Moveworks Customer Satisfaction Survey (CSAT)
Submitting an Analytic Data Request
Security Information and Event Management (SIEM) Logs Overview
Analytics Support Guide

Moveworks Agent

Moveworks Agent

Moveworks Setup

Accessing Moveworks Setup
Control Center
Configure Answers
Configure Lookups
Configure Ticketing
Configure Ticketing Workflows
Configure Forms
Configure Channel Resolver
Configure Handoff
- Configure Live Agent Settings
- Configure Message brokering
Configure Approvals
- Approvals: Connector Settings
- Approvals: Resource Settings
Configure Triage
Configure Access Account
Configure Access Software
Configure Access Groups
Configure Native Approvals Workflows
Configure Connectors
- How to create connectors?
Configure On-Prem Agents
Configure User Identity
Configure Analytics and Data
Configure Audience Builder
Configure Chatbots
- Manage Chatbots
Configure Display Configurations
Configure Multilingual Support
Configure Notifications
Monitor Alerts
Monitor Config Change Audit Logs
Role Based Access Control (RBAC) at Moveworks
- Assigning roles using RBAC
Moveworks DSL Reference
- Common Examples of DSL Usage
- DSL defaults
Moveworks Data Mapping Language Reference
- Moveworks Data Mapper Common Examples
Plugin Controls
Moveworks Setup Release Notes

Organization & Applications

MyMoveworks
Organization Information
Roles and Permissions
SSO

Misc

Bot Adoption Techniques

Integrations

Native Integration Overview
Content Integrations Overview

Access Requirements

Access Requirements
Ticketing Systems & ITSMs Access
Identity and Access Management Systems Access
Multi-Factor Authentication (MFA) Systems Access
- Duo Access Requirements
- PingID MFA Access Requirements
Chat Systems Access
Knowledge Access Requirements
Email Distribution List Systems Access
Facilities Management Access
- OfficeSpace Access Requirements
- SpaceIQ Access Requirements
Live Agent Chat Access
- Vayusphere Access Requirements
- Glia Access Requirements
HR Information System Access
- Workday Access Requirements - Approvals
- Workday Access Requirements - HR Cases

Security

Security
Hyperlink & Button Expiry Specs
Moveworks Subprocessors

PLATFORM

Journey
Platform Specifications
- Moveworks Product Rate Limits (Chat Integrations, APIs, etc.)
- Attachment Handling Specs

Multi-Factor Authentication (MFA) Systems Access

Duo Access Requirements
PingID MFA Access Requirements

Updated 12 months ago