Getting Started

Getting Started with Moveworks
Roadmap & Release Plan
Release Notes
Moveworks Best Practices
Labs
- AI Assistant Lab
  - AI Assistant Lab Guide
  - AI Assistant Lab: Example Queries
- Creator Studio Lab
Support
- Moveworks Support Scope
- Ensuring your bot is always available

Agentic AI

Quickstart Guides
- Agentic Automation Engine (1.0)
Agentic Automation Engine
Agentic Plugins
Classic Plugins (Paths, Queries, Events)
Data Types
Resolver Strategies
Actions
Connectors
Testing & Debugging
- Logs
  - Log Type Reference
  - Log Data Security
- Common Errors
Developer Tools
Architecture Reference
- Connect to other AI agents & applications
- End-User Access Control
Developer Roadmap
Plugin Library

Service Management Overview
Concierge & Ticketing
- Configure Ticketing
- Configure Ticketing Workflows
Forms
- Configure Forms
Live Agent Chat / Handoff
- Configure Live Agent Settings
- Message Brokering
  - Configure Message brokering
Triage
- Getting ready for Triage
- Configure Triage
Approval Mirroring

Approvals Engine
- Configure Approvals Engine
User Identity
Configuration Languages
- DSL Reference
  - DSL Examples
- Data Mapper Reference
  - Moveworks Data Mapper Common Examples
Moveworks Data Objects
Connectors
Moveworks On-Prem Agent
Security Information and Event Management (SIEM) Logs Overview

MyMoveworks
Organization Information
Roles and Permissions
- How to Assign Roles using RBAC
- Role Based Access Control (RBAC) at Moveworks
SSO

Access Requirements
Update Set Modules
- ServiceNow Update Sets
Ticketing Systems & ITSMs Access
Identity and Access Management Systems Access
Multi-Factor Authentication (MFA) Systems Access
- Duo Access Requirements
- PingID MFA Access Requirements
Chat Access Requirements
Knowledge Access Requirements
Email Distribution List Systems Access
Facilities Management Access
- OfficeSpace Access Requirements
- SpaceIQ Access Requirements
Live Agent Chat Access
HR Information System Access
- Workday Access Requirements - Approvals
- Workday Access Requirements - HR Cases
Calendar Management Access
- Outlook Access Requirements

Bot Performance Insights (BPI+)
Metrics
Software Access
- Device Actions for Software & Troubleshooting (JAMF, MECM/SCCM, Intune, Flexara, Munki,Kandji)
- How to Set Up Windows Executables as Deep Links
Group Access
Account Access
Ticket Interception
Forms
Concierge
Approvals
Smart Handoff
- Live Agent Chat / Handoff
Multilingual Support (MLS)
People & Places Lookups
Employee Communications
Channel Resolver
Search
Enterprise Answers
Access Control

Updated about 1 month ago