What is user identity and ingestion?

Before configuring user User Identity, We need to understand the Moveworks User Identity Overview and how it is a building block for AI Assistant functionality.

What can you do with the User Identity module?

With the User Identity module you will be able to:

• Configure the Moveworks Import process: which systems are used, which attributes are used to build the final Moveworks profile etc.
• View user profiles, validate that the user import process is working correctly and troubleshoot user-level issues.
• Enable bot access, and modify the access rule that determines the set of users that have access to Moveworks.

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A note on Join Key

The join key is an extremely sensitive configuration, therefore it is not editable in Moveworks Setup.

Prerequisites

1. Make sure that Moveworks is up and running for your organization. This means you have purchased the requisite SKUs, and our Implementation team has configured your tenant, so you are able to log into Moveworks Setup.
2. Make sure that the connectors are up and running. Connectors are basic building blocks that allow us to communicate with your systems. Learn more about connectors, see the Connectors guide.

Overview of User Identity submodules

Ingest Users

Ingest your user attributes from various IDAM, ITSM and other systems.

The steps of how to carry this out is defined in the Ingest Users guide. Please follow all the steps in the guide to ensure the identity data is ingested successfully.

Ingested Users

This is an overview page which described the users that have been ingested into the Moveworks platform. Learn more from the Ingested Users guide.

Advanced Settings

Advanced controls and features for user identity and ingestion. See the Moveworks Setup - Identity Advanced Settings guide to learn more.

How To Guides for Identity

In order to make Advanced configurations during Identity Setup, please follow these How To Guides which cover the most common scenarios that customers have implemented.