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Documentation API Reference

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Documentation API Reference

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Getting Started

Getting Started with Moveworks
Roadmap & Release Plan
Release Notes
Moveworks Best Practices
Labs
- AI Assistant Lab
  - AI Assistant Lab Guide
  - AI Assistant Lab: Example Queries
- Agent Studio Labs
Support
- Moveworks Support Scope
- Ensuring your bot is always available

Agentic AI

AI Agents & The Agentic Reasoning Engine
Built-in AI Agents
Build your own AI Agents
- Search AI Agents
- Action AI Agents

AI Assistant

AI Assistant Overview
Capabilities
Surfaces
Analytics & Performance

Agent Studio

Agent Studio Overview
- Agentic Automation Engine
- Agent Studio Design Philosophy
Quickstart Guides
Agentic Plugins
Classic Plugins (Paths, Queries, Events)
Data Types
Resolver Strategies
Actions
Connectors
Testing & Debugging
- Logs
  - Log Type Reference
  - Log Data Security
- Common Errors
Developer Tools
Architecture Reference
Developer Roadmap
AI Agent Marketplace
Installing AI Agents

Enterprise Search

Enterprise Search Overview
- Agentic RAG Overview
Content Ingestion Platform
Profile Boosting
Retrieval
Permissions Platform
Built-in Content Connectors
Build your own Content Connectors
Configure Search

Productivity Boost

Productivity Boost Overview
Brief Me
Quick GPT
Calendar Management

Service Management

Service Management Overview
Concierge & Ticketing Capabilities Overview
Forms
- Configure Forms
Live Agent Chat / Handoff
Triage
- Getting ready for Triage
- Configure Triage
Approval Mirroring

Provision management

Provision Management Overview
Access Software
- Configure Access Software
Access Groups
- Configure Access Groups
Access Account

Employee Experience Insights

Employee Experience Insights (EXI)
Breaking Down the Dashboard
Understanding Industry Benchmarks
Apps & Services
Impact Module
Access Requirements for EXI
- ServiceNow Setup Guide for EXI
EXI Common Use Cases

Knowledge Studio

Knowledge Studio
Knowledge Studio Configuration
AI Powered Recommendations
Inspecting & Verifying Sources
Publishing your Articles
Creating Knowledge Articles
Resolving IT Tickets Guidance

Core PLATFORM

Approvals Engine
- Configure Approvals Engine
User Identity
Configuration Languages
Moveworks Data Objects
Connectors
Moveworks On-Prem Agent
Security Information and Event Management (SIEM) Logs Overview
Entity Catalog
- Configuring Custom Entities
- How To Guide for Entity Catalog

Administration

MyMoveworks
Organization Information
Roles and Permissions
- How to Assign Roles using RBAC
- Role Based Access Control (RBAC) at Moveworks
SSO

Security

Security
Hyperlink & Button Expiry Specs
Attachment Handling Specs
Moveworks Subprocessors

Moveworks Setup

Accessing Moveworks Setup
Moveworks Setup Modules
Employee Communications
- Writing Translation-Ready Employee Comms Campaigns
- Employee Communications Error Codes & Resolution Guidance
Plugin Management
Monitor Alerts
- In-Bot Alerts (In Limited Preview)
Audit Logs
- Config Change Logs
- Permissions Change Logs
DSL Fields Defaults

Access Requirements

Access Requirements
Update Set Modules
- ServiceNow Update Sets
Ticketing Systems & ITSMs Access
Identity and Access Management Systems Access
Multi-Factor Authentication (MFA) Systems Access
- Duo Access Requirements
- PingID MFA Access Requirements
Chat Access Requirements
Knowledge Access Requirements
Email Distribution List Systems Access
Facilities Management Access
- OfficeSpace Access Requirements
- SpaceIQ Access Requirements
Live Agent Chat Access
HR Information System Access
- Workday Access Requirements - Approvals
- Workday Access Requirements - HR Cases

Moveworks Classic

Bot Performance Insights (BPI+)
Metrics
- Agent Time-Saving
- IT Resolution Calculation
Ticket Interception
Forms
Concierge
Smart Handoff
Multilingual Support (MLS)
People & Places Lookups
Channel Resolver
Search
Access Control

Concierge Integrations

Overview

This section provides system specific overviews that describes how Moveworks integrates with ticketing systems.

Updated 5 days ago

Configure Ticket Filters

ServiceNow Ticketing Integration Overview