Moveworks Setup Homepage
About
The Moveworks Setup Homepage provides a comprehensive overview of all available AI Assistant capabilities in Moveworks Setup in one centralized view. It offers visibility into which capabilities are configured or not configured, their current status, and helps you understand your entire Moveworks Setup configuration at a glance.
How is it helpful?
Here's how it helps you manage your AI Assistant capabilities more effectively and get the most value from them:
- The Homepage allows you to quickly understand which AI Assistant capabilities are configured
- It keeps you informed and helps you stay on top of things that matter, with everything in one place:
- Know details about your AI Assistant
- Monitor core skills including Knowledge, Ticketing, Provisioning, and others
- See which connectors are configured
- View recent system alerts that need your attention
- It empowers you to understand the latest overall configuration status and utilization of Moveworks AI Assistant capabilities without having to contact Moveworks teams
- It helps you quickly navigate to the right configuration areas to take prompt actions
Understanding Homepage Data Points
Bot Profile Section
Data Point | Definition | Derived from | Example |
|---|---|---|---|
Available on | The chat platforms where the AI assistant is currently deployed and available to users | Moveworks Setup > Chat Platforms > Manage Chatbots | MS Teams, Slack, etc |
Bot Name | The name of the AI assistant and its primary chat platform Note: This is generally the same across all Assistants in your organization | Moveworks Setup > Chat Platforms > Chatbot config > | M8 (Slack) |
Users with bot access | The number of enabled users who can interact with the Assistant on at least one chat platform Note: This excludes service accounts, conference rooms and other user accounts which may be present in ITSM systems but not in the chat platforms | Moveworks Setup > Core Platform > Imported Users > | 916 |
Channel Resolver | The number of Slack channels where the Assistant is deployed to detect and help resolve users’ requests Note: This is only available for Slack | Moveworks Setup > Core Platform > Channel Resolver > Channel Settings | 13 |
Embedded AI Assistant | Whether at least one Embedded AI Assistant is configured for your org | Moveworks Setup > Chat Platforms > Manage Chatbots > Embedded AI Assistant Config | Enabled or Not Configured |
Multilingual Support | Whether multilingual support is configured for your org | Chat Platforms > Multilingual Support > Enable multilingual support (MLS) | Enabled or Not Configured |
Enterprise Search Section
Enterprise Search Section
| Section | Data Point | Definition | Derived from | Example |
|---|---|---|---|---|
| Internal Knowledge | Systems | The knowledge management systems configured to ingest knowledge articles | Moveworks Setup > Enterprise Search > Ingestion > Internal Knowledge | ServiceNow, Google Drive, etc |
| Serving Articles | The total number of articles currently served by the AI Assistant | Moveworks Setup > Enterprise Search > Answers > Ingested Knowledge > Files > Total Enabled Knowledge widget | 50966 | |
| Files | Systems | The knowledge management systems configured to ingest files | Moveworks Setup > Enterprise Search > Answers > Ingestion > Files Settings | Google Drive, Box, MS Graph, etc |
| Serving Files | The total number of files currently served by the AI Assistant | Moveworks Setup > Enterprise Search > Answers > Ingested Knowledge > Files > Total Files Serving widget | 11512 | |
| FAQs | Systems | FAQs imported via Google Sheets | Moveworks Setup > Enterprise Search > Answers > Ingestion > FAQs Settings | Google Sheets or Not Configured |
| Serving FAQs | The total number of FAQs currently served by the AI Assistant | Moveworks Setup > Enterprise Search > Answers > Ingested Knowledge > FAQs > Total Enabled FAQs widget | 260 |
Service Management Section
Section | Data Point | Definition | Derived from | Example |
|---|---|---|---|---|
Ticketing | Systems | The ticketing platforms configured for creating, updating, and quering information about tickets | Moveworks Setup > Ticketing Automation > Ticketing Settings > Ticket Mapping | ServiceNow, Jira, etc |
Concierge Notifications | Whether the Assistant is configured to send notifications for ticket state updates and comments | Moveworks Setup > Ticketing Automation > Concierge Settings > Notification Settings > | Enabled or Not Configured | |
Nudge Notifications | Whether the Assistant is configured to send notifications to agents when their tickets do not have any user facing comments in a period of time | Moveworks Setup > Ticketing Automation > Ticket Nudge Setup > | Enabled or Not Configured | |
Triage Prediction | Whether a triage model is trained and deployed in your org | Moveworks Setup > Ticketing Automation > Triage > Model Configuration | Enabled or Not Configured | |
Forms | Systems | The ticketing platforms configured to ingest forms | Moveworks Setup > Ticketing Automation > Forms > Import > Import Settings | ServiceNow, Jira, etc |
Imported Forms | The total number of imported forms | Moveworks Setup > Ticketing Automation > Forms > Imported Forms | 24 | |
Handoff | Handoff Status | Whether the handoff is configured to route users to the correct destination when no resolution is provided | Moveworks Setup > Ticketing Automation > Handoff > Handoff Settings > | Enabled or Not Configured |
Destinations Configured | The total number of handoff items configured | Moveworks Setup > Ticketing Automation > Handoff > Handoff Settings > | 6 | |
Live Agent Handoff | Whether at least one Live Agent Handoff config is created for your org Note: This also requires at least one Handoff type to be AGENT_HANDOFF in Moveworks Setup > Ticketing Automation > Handoff > Handoff Settings | Moveworks Setup > Ticketing Automation > Handoff > Live Agent Handoff | Enabled or Not Configured |
👉🏻 Note
When you hover over a system in the Ticketing Section's > Systems, it displays all the ticket types and actions configured for the respective system.
Provision Management Section
Provision Management Section
| Section | Data Point | Definition | Derived from | Example |
|---|---|---|---|---|
| Software Provisioning | Software provisioning status | Whether the software provisioning skill is configured | Moveworks Setup > Access Management > Software Access > Software Catalog | Enabled or Not Configured |
| Configured software/apps | The total number of software applications configured for provisioning | Moveworks Setup > Access Management > Software Access > Software Catalog | 149 | |
| Provisioning systems | The IDAM systems configured to provision software applications | Moveworks Setup > Access Management > Software Access > Connector Settings > Setup provisioning systems | Okta, Gsuite, etc | |
| Access Groups | Create distribution lists | Whether users can create new email distribution lists directly through chat | Moveworks Setup > Access Management > Group Access > Plugin Settings > Group Creation Settings > Enable group creation config | Enabled or Not Configured |
| Add to distribution lists | Whether users can add themselves or others to email distribution lists (groups) directly through chat | Moveworks Setup > Access Management > Group Access > Plugin Settings > Group Member Addition Settings > Enable group addition config | Enabled or Not Configured | |
| Remove from distribution lists | Whether users can remove themselves or others from email distribution lists (groups) directly through chat | Moveworks Setup > Access Management > Group Access > Plugin Settings > Group Member Removal Settings > Enable group removal config | Enabled or Not Configured | |
| Provisioning systems | The IDAM systems configured to create, add, and remove users from email distribution lists | Moveworks Setup > Access Management > Group Access > Ingestion > Setup systems for group ingestion | Okta, Gsuite, etc | |
| Access Account | Unlock Account | Whether the Assistant can notify users when they’re locked out of accounts and help them regain access | Moveworks Setup > Access Management > Account Access > Plugin Settings > Unlock Account > Enable account unlock config | Enabled or Not Configured |
| Reset Password | Whether the Assistant can help users with self-service password resets | Moveworks Setup > Access Management > Account Access > Plugin Settings > Reset Password > Enable password reset config | Enabled or Not Configured | |
| Expiring password reminder | Whether the Assistant can remind users that their password is expiring soon | Moveworks Setup > Access Management > Account Access > Plugin Settings > Change Password > Enable password expiry notifications config | Enabled or Not Configured | |
| Expired password reminder | Whether the Assistant can remind users that their password has expired | Moveworks Setup > Access Management > Account Access > Plugin Settings > Expired Password > Enable password expired notifications config | Enabled or Not Configured | |
| Reset MFA | Whether the Assistant can help users initiate MFA resets | Moveworks Setup > Access Management > Account Access > Plugin Settings > Reset MFA > Enable MFA reset config | Enabled or Not Configured |
Add-Ons Section
Data Point | Definition | Example |
|---|---|---|
AI Assistant Analytics | Whether AI Assistant Analytics is enabled for your org Note: It's enabled by default for all orgs as it's a standard offering | Enabled |
Employee Comms | Whether Employee Comms is enabled for your org, with the count of total campaigns Note: It's enabled by default for all orgs as it's a standard offering | Enabled |
Agent Studio | Whether Agent Studio is enabled for your org, with the count of published plugins | Enabled or Not Configured |
Agent Studio (Classic) | Whether Agent Studio (Classic) is enabled for your org, with the count of published plugins | Enabled or Not Configured |
Employee Experience Insights | Whether Employee Experience Insights is enabled for your org | Enabled or Not Configured |
Knowledge Studio | Whether Knowledge Studio is enabled for your org | Enabled or Not Configured |
Connected Systems Section
Connected Systems Section
- Definition: The total number of built-in connectors configured in your org
- Derived from: Moveworks Setup > Core Platform > Connectors > Built-in Connectors
Active Alerts Section
Active Alerts Section
- Definition: Recently triggered system alerts with their names and total count
- Derived from: Moveworks Setup > Organization Details > Alerts > Active Alerts Page
FAQs
- How can I quickly learn about configurations in detail?
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Hover over the item and click the redirect button to navigate to the configuration details
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- How can I view skills that I haven't configured yet?
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Use the 'Show Not Configured' toggle button in the top-right section to filter and display skills that are not yet configured
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- Why aren't my skills working even though some configurations are enabled?
- The homepage only shows whether a skill is configured, not the operational status or health of the skills
- How can I enable skills that are marked as not configured?
- The homepage displays all AI Assistant capabilities, whether licensed or not. Please contact the Customer Success team for the next steps in configuring these skills
- How can I enable Add-ons SKUs?
- Please contact the Customer Success (CS) team to have additional SKUs enabled
- How can I refresh and access the latest information?
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Use the 'Refresh Page' toggle button in the top-right section to access the latest information
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Updated 22 days ago