Submitting an Analytic Data Request

The process of Analytic Data pull is designed to accommodate specific data needs that our self-service dashboards and resources do not cover. Before submitting a request, please ensure your requirements cannot be fulfilled through our available dashboards to maximize efficiency and response times for all users.

Analytic Dashboards and Resources

Moveworks offers comprehensive dashboards and documentation for self-serve analytics and insights.

To access analytic dashboards, login to my.moveworks.com, and click on “Analytics”.

Before proceeding with a data request, we highly recommend exploring these resources:

• Classic Bot Performance Insights (BPI+): A dashboard designed for detailed analytics on bot performance. For a complete overview, please visit: Bot Performance Insights (BPI+).
• Copilot bot Insights: A dashboard offering insights into the performance and interactions of the Copilot bot. Learn more at: Copilot Insights.

Should these resources not meet your specific needs, or if you seek further clarification, our Analytics Forum in the Moveworks Community is a valuable place for inquiries. Connect with both experts and peers at: Analytics Forum.

Submitting an Analytic Data Request

If your data needs extend beyond what our self-serve dashboards can provide, please follow the process outlined below to submit an Analytic Data Request.

Choose to file Analytic Data Request:

Fill in the Form Fields:

• Subject: Briefly state the topic of your request.
• Description: Offer a detailed description of the data required, including the nature of the data (e.g., list of users, tickets, interactions) and the desired date range.
• Additional Info: Provide context on the types of data and the specific timeline, further defining your request.
• Purpose of Data: Explain how you plan to use the data, supporting the assessment of your request's importance and urgency.

Acceptable Requests:

Examples of requests that require our direct support typically include data pulls beyond the scope of existing dashboards. For instance:

• Row-level data of high volume: Currently, there is a limit of 20K rows in Copilot Insights dashboard. If you need to a significantly larger volume of data, please submit a request.
• List of users who blocked the bot: If you need to dig into specific details around users who blocked the bot, please submit a request.

Evaluation of Requests:

• All requests will be reviewed for feasibility and relevance. Requests that can be addressed through existing self-service options will be guided towards the appropriate resources, e.g. analytic dashboards or documentation.
• Complex requests requiring significant manual intervention will be evaluated on a case-by-case basis, considering the potential impact and resource availability.

Feature Requests:

If your exploration of our dashboards leads to ideas for enhancements or new features, we encourage you to share these insights in the Community Ideas section of our forum. This avenue allows for the collection of user feedback, which is instrumental in guiding our dashboard evolution and development. Visit Community Ideas to contribute your suggestions.

This guideline ensures that our Analytic Data Request process is used effectively, focusing resources on data needs beyond the scope of our comprehensive analytics tools. We appreciate your cooperation and look forward to supporting your data-driven initiatives.