March 2024 Product Release Notes

The Next-Gen Copilot is now leveraging GPT-4 Turbo!

GPT-4 Turbo is the latest generation model in the GPT series from Open AI, and Moveworks is leveraging it via both Open AI and Azure Open AI services.

GPT-4 Turbo brings a host of benefits to all Copilot users:

Better performance on knowledge-seeking queries, due to Improved ability to identify knowledge resources most relevant to the user's query and omitting less relevant sources
Increased stability and consistency in response times
Better performance at scale with the ability to handle 2X more concurrent requests
Reduced latency in the reasoning and planning step, providing an improvement in overall response times

See more details on the Moveworks Community!

New Releases

Generated implicit messages will accurately reflect user interactions & be concise

Understand user inputs: Generated implicit confirmations will modify based on user selections & capture their input more accurately.

Concise & proper grammar: The messages will use more straightforward and concise wording.

Read more here.

More control over which use case shows up in Analytics

Manage Analytics Views: Enable developers to specify which use cases are in test versus in production, and as a result, included in analytics.

Read more here.

UX Changes

Small UI upgrade for Moveworks for Web

When a bot response is not yet received but in flight to a user, a typing bubble will be visible, similar to other chat experiences.

Some UI changes for Moveworks for Web

For Moveworks for Web users, we’ve moved the close button to be underneath the UI. Additionally, users have more options now in terms of sizing and color.

New Integrations

Workday content ingestion

Query and retrieve knowledge from your Workday Help Articles by using natural language within your bot.

Read more here.

Salesforce process approvals on opportunities

Take action on Approval Requests for your organization's Salesforce Opportunities — set up through Approval Process workflows — based on single approvals, group approvals, and multiple steps, directly from within your bot.

Read more here.

February 2024 Product Release Notes

New Releases

Your Moveworks bot like never before, powered by Generative AI

We’re excited to announce that the Next-Generation Moveworks Copilot is now available in Preview. The Copilot uses generative AI-powered reasoning to understand and resolve complex requests, providing direct, summarized responses drawn from your organization’s sources and integrations. It combines search and actions to provide a delightful, unified experience to users from across the company.

Contact your account team today to learn how you and your team can get started with the Next-Gen Copilot, and experience the future of enterprise productivity!

Supercharge your Moveworks Search capabilities with File Search

File Search superpowers your Moveworks Search capabilities, by now supporting PDFs, Word Documents, and Powerpoints.

Starting with Sharepoint, Google Drive, and Box, your source ACL permissions are also fully supported out-of-the-box, so your users can only Search for content in files that they already have access to.

Reach out to your account team today to get started.

Read more about this feature here.

Generate employee facing knowledge in seconds

Interested in using generative AI to find and close gaps in your knowledge base? Then Moveworks Knowledge Studio is for you! Take a look at our product resources and reach out to your Moveworks account team to see a demo of Knowledge Studio in action.

“Tutorials and Guides” Library for Creator Studio

Leverage step-by-step tutorials for your Creator Studio projects.

Our library provides granular, easy-to-follow instructions that guide you through various use cases and functionalities.

View the library here.

Control Roles and Permissions for your Moveworks applications

Control access to all your Moveworks applications with the help of Roles & Permissions! Administrators can now audit which users have access to Moveworks applications, and grant and revoke user access to these applications through My Moveworks.

Learn more about the three types of roles and how administrators can grant or revoke access to these roles through reading our docs.

Creator Studio Real-Time Logs for Paths & Queries

Please note

Only APIs triggered from your bot are recorded in Creator Studio real-time logs
APIs that are tested in Creator Studio do not show up in real-time logs
Any errors other than API related errors are not logged in real-time logs
We do not record other debug information other than API request / response

Read more about logs in Creator Studio here.

Include more context in questions generated for slots in Creator Studio

What is it

Generated questions retain semantic info from question details (Paths design patterns only). This is a Creator Studio slots enhancement.

Features

Retain semantic info: Generated questions will preserve your question info such as help texts, slot examples, descriptions, etc.
Concise & proper grammar: This will reduce your overhead to manage & review your exact question phrasings.

Read more about this feature here.

Creator Studio Support PUT, DELETE & PATCH request methods

What Is It

You can now configure PATCH, PUT, and DELETE Requests for APIs that leverage those methods!

Examples

PUT: Updating objects in ServiceNow
PATCH: Used in Microsoft Dynamics APIs
DELETE: Used in Microsoft Dynamics APIs

Read more about this feature here.

Audit how developers are using Creator Studio

What Is It

Audit how your developers connect with your business systems and build conversational AI use cases with the help of audit logs
Audit events are available through a new CSV file in our data dictionary

Features

View when Creator Studio use cases are created, viewed, updated, or deleted
View when Creator Studio connectors and Events API keys are created, viewed, deleted, or used in the bot

Read more about this feature here.

MyMoveworks unified login and permissions

What Is It

My Moveworks is your new unified portal for all your Moveworks products, documentation, community, academy, and support. It is a replacement for your Moveworks portal (trust.moveworks.com), which is being deprecated on Apr 30, 2024. It provides:

Unified SSO + homepage for all your Moveworks products
Self-serve role-based access control for all products
Branded domains (configured as part of SSO setup)
1-click login for Community (from top navigation bar, under “?”)
Feb 23: 1-click login for Academy
Feb 23: 1-click login for Support

Features

Branded Domains: Always know which instance you’re in with branded org-specific domains, configured as part of your SSO configuration
Consolidated SSO: Access all Moveworks Apps (EXI, Employee Comms, Creator Studio, etc.) + Community, Academy, Support through one sso app (or my.moveworks.com)
App Specific Permissions: Allow Moveworks product administrators to manage access to applications

Read more about this feature here.

UX Changes

Creator Studio: Remove closing message after API actions

We removed the extra message “Let me know if you need something” after API action completions. (Paths design patterns only). This is a Creator Studio actions enhancement.

Read more about this feature here.

January 2024 Product Release Notes

New Releases

Grant / revoke access to Moveworks products from one place, controlled by your administrators

Administrators can now add / revoke access to each licensed Moveworks product through the “Roles and Permissions” app in My Moveworks. You can now

View user permissions
Add a superadmin
Add an application admin
Remove an application admin
Add an application user
Remove an application user

Read more about roles and permissions in Moveworks Community here.

Audit when your Creator Studio use cases, connectors, and API keys are being used by your team and employees

A new CSV file is available as part of your SFTP feed that share audit data about how Creator Studio is being used by your team and employees. It provides visibility over how your developers are connecting to external systems, and provides a way for security teams to audit and detect problematic access to systems.

Read more about details around SFTP Access here.

Access all your Moveworks apps in one place. 1-click install for Okta customers! Microsoft Entra gallery listing coming February 15!

My Moveworks is your one-stop portal for accessing all your Moveworks products, documentation, community, academy, and support. It is a replacement for your Moveworks portal (trust.moveworks.com), which is being deprecated on Apr 30, 2024. It provides

Unified SSO + homepage for all your Moveworks products
Self-serve role-based access control for all products
Branded domains (configured as part of SSO setup)
Feb 23: 1-click login for Academy
Feb 23: 1-click login for Support

My Moveworks has been enabled in your Creator Studio SSO app, if you have finished SSO setup. You can follow our resources below to learn more and configure SSO.

If you have not configured SSO, please follow our guides and resources below to configure My Moveworks:

Configure My Moveworks for Okta

Configure My Moveworks for Microsoft Entra (Azure AD)

Configure My Moveworks for Other SSO Providers

Troubleshoot & debug API calls triggered by your use cases

Your developers can now monitor API requests and responses made by your bot through Creator Studio logs. This allows them to troubleshoot any problematic API requests from your bot, and provides them tools to monitor your use case performance and launch more use cases. Please note: this applies to Paths and Queries use cases only.

Learn more about Logs here and read documentation here.

Share your feedback in our Product Ideas Portal

We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. The Moveworks Product Ideas portal is a forum to collect product ideas from our customers.

To learn more about how the Product Ideas Portal works, click here (must be registered on Community).

Learn more about App Digests here.

UX Changes

Update to our ticketing URL display

For organizations with multiple ITSMs, we will show a URL for each ITSM when users wish to see a list of all their tickets. We also changed the wording for viewing tickets from "Click here to see all your tickets" to "View all your tickets".

A more consistent experience for Webex users

For Webex users, all plain text responses like button click messages such as “Okay, you clicked…” or system messages like “Working on it…” will now be rendered as adaptive card(s). This change will help us provide a more unified and consistent experience across our chat platforms.