Right Answers Access Requirements

Right Answers Access Needs

Why do we need access to your Right Answers Instance?

The bot will integrate with Right Answers to query and ingest knowledge base articles.

Right Answers Permissions

The Moveworks service interacts with your Right Answers platform so that the bot can:

  • Create an offline index of knowledge articles using the Right Answers REST API to help serve the end user's needs

Service accounts in production environment

To perform the actions listed above, Moveworks needs a service account in the production Right Answers instance. The account must be created as a service account and be able to authenticate with the Jive API using basic auth (username + password).