RightAnswers Access Needs

Why do we need access to your RightAnswers Instance?

The bot will integrate with RightAnswers to query and ingest knowledge base articles.

RightAnswers Permissions

The Moveworks service interacts with your RightAnswers platform so that the bot can:

• Create an offline index of knowledge articles using the RightAnswers REST API to help serve the end user's needs

Service accounts in production environment

To perform the actions listed above, Moveworks needs a service account in the production RightAnswers instance. The account must be created as a service account and be able to authenticate with the RightAnswers API using basic auth (username + password).

Create the Connector in Moveworks Setup

Navigate to Core Platform > System Connectors and create a new connector. RightAnswers and enter the information below:

• Connection Name: right_answers (recommended)
• Common Base Url: Enter the URL of your RightAnswers instance
• Authentication Type: Select your preferred method of authentication (Basic Auth is recommended)
• Username: Enter the username of the service account created earlier
• Password: Enter the password created earlier