RightAnswers Access Needs

Why do we need access to your RightAnswers Instance?

The bot will integrate with RightAnswers to query and ingest knowledge base articles.

RightAnswers Permissions

The Moveworks service interacts with your RightAnswers platform so that the bot can:

• Create an offline index of knowledge articles using the RightAnswers REST API to help serve the end user's needs

Service accounts in production environment

To perform the actions listed above, Moveworks needs a service account in the production RightAnswers instance. The account must be created as a service account and be able to authenticate with the Jive API using basic auth (username + password).