The bot will integrate with Right Answers to query and ingest knowledge base articles.
The Moveworks service interacts with your Right Answers platform so that the bot can:
- Create an offline index of knowledge articles using the Right Answers REST API to help serve the end user's needs
To perform the actions listed above, Moveworks needs a service account in the production Right Answers instance. The account must be created as a service account and be able to authenticate with the Jive API using basic auth (username + password).
Updated 5 months ago