Moveworks Ingestion Schedule
For the below artifacts to be available in your bot, each artifact needs to be ingested and subsequently indexed by Moveworks services.
Note
For customers who are leveraging the Platform Permissions feature to ingest and mirror ServiceNow User Criteria for knowledge articles and forms, and have set the default policy to block all knowledge/forms without ingested user criteria, the SLA for newly-added resources to be available in the bot to those with access increases to 48 hours.
| Activity | Skill | Default Ingestion Times | Available In (Best Case) | Available In (Worst Case) |
|---|---|---|---|---|
| Adding/updating/removing a KB article | Answers | Every four hours | 4 hours | 48 hours |
| Adding/updating/removing a FAQ | Answers | Four times a day at 4:01, 10:01, 16:01, 22:01 PT | 6 hours | 48 hours |
| Adding/updating/removing external knowledge | Answers | Once a week (exact timing varies) Note: This is not automatic, to update external knowledge file a support ticket with your Customer Success Support Team. | 24 hours | 7 days |
| Adding/updating/removing a form | Forms | Twice a day at 1:30 PT | 24 hours | 48 hours |
| Adding/updating/removing users | User Identity | Six times a day (exact timing varies) | 4 hours | 48 hours |
| Adding/updating/removing a DL group | Group Access | Once a day at 23:00 PT | 24 hours | 48 hours |
| Updating password expiry dates for end-users (in roster) | Account Access | Six times a day (exact timing varies) | 4 hours | 48 hours |
| Showing new people in Lookups | Lookups (People) | Four times a day (triggers automatically after Identity Flow) | 6 hours | 48 hours |
| Showing new rooms in Lookups via API Integration | Lookups (Rooms) | Twice a week on Monday and Thursday at 3:14 PT | 72 Hours | 154 hours |
| Showing new rooms in Lookups via Google Sheet | Lookups (Rooms) | Once a day at 21:05 PT | 72 Hours | 154 hours |
| Modifying User Criteria | Answers + Forms | Three times a day at 0:00 08:00 and 16:00 PT | 8 hours | 48 hours |
| Adding/Updating/Removing a File from File Search | File Search | Twice a day at 4:00, 16:00 PT | 12 hours | 48 hours |
| ACL Permissions Ingestion for Mirroring | File Search | TBD based on customer volume | 1 hour | 24 hours |
Updated 2 months ago