Moveworks Ingestion Schedule
For the below artifacts to be available in your bot, each artifact needs to be ingested and subsequently indexed by Moveworks services.
Activity | Skill | Default Ingestion Times | Available In (Best Case) | Available In (Worst Case) |
---|---|---|---|---|
Adding/updating/removing a Knowledge Article | Answers | Every four hours * (see below) | 4 hours | 48 hours |
Adding/updating/removing a FAQ | Answers | Four times a day at 4:01, 10:01, 16:01, 22:01 PT | 6 hours | 48 hours |
Adding/updating/removing external knowledge | Answers | Once a week (exact timing varies) Note: This is not automatic, to update external knowledge file a support ticket with your Customer Success Support Team. | 24 hours | 7 days |
Adding/updating/removing a form | Forms | Twice a day at 5:30, 17:30 PT * (see below) | 24 hours | 48 hours |
Adding/updating/removing users | User Identity | Six times a day (exact timing varies) | 4 hours | 48 hours |
Adding/updating/removing a group | Group Access | Once a day at 23:00 PT | 24 hours | 48 hours |
Updating password expiry dates for user objects | Account Access | Six times a day (exact timing varies) | 4 hours | 48 hours |
Showing new people in Lookups | Lookups (People) | Four times a day (triggers automatically after Identity Flow) | 6 hours | 48 hours |
Showing new rooms in Lookups | Lookups (Rooms) | Twice a week on Monday and Thursday at 3:14 PT | 72 Hours | 154 hours |
Showing new rooms in Lookups via Google Sheets | Lookups (Rooms) | Once a day at 21:05 PT | 72 Hours | 154 hours |
Modifying User Criteria | Answers + Forms | Three times a day at 0:00 08:00 and 16:00 PT | 8 hours | 48 hours |
Adding/Updating/Removing a File from File Search | File Search | Twice a day at 4:00, 16:00 PT | 12 hours | 48 hours |
Content Permissions Ingestion for Mirroring | File Search | TBD based on customer volume | 1 hour | 24 hours |
*
For ServiceNow KBs & Forms, the SLA for newly-added resources with Permissions is up to 48 hours.
Updated 12 days ago