Moveworks Ingestion Schedule

Overview

For the following artifacts to be available in your bot, each artifact needs to be ingested and subsequently indexed by Moveworks services.

Ingestion Schedule

ActivitySkillDefault Ingestion TimesAvailable In (Best Case)Available In (Worst Case)
Adding/updating/removing a Knowledge ArticleAnswersEvery four hours *(see below)4 hours48 hours
Adding/updating/removing a FAQAnswersFour times a day at 4:01, 10:01, 16:01, 22:01 PT6 hours48 hours
Adding/updating/removing external knowledgeAnswersOnce a week (exact timing varies) Note: This is not automatic, to update external knowledge file a support ticket with your Customer Success Support Team.24 hours7 days
Adding/updating/removing a formFormsTwice a day at 5:30, 17:30 PT *(see below)24 hours48 hours
Adding/updating/removing usersUser IdentitySix times a day (exact timing varies)4 hours48 hours
Adding/updating/removing a groupGroup AccessOnce a day at 23:00 PT24 hours48 hours
Updating password expiry dates for user objectsAccount AccessSix times a day (exact timing varies)4 hours48 hours
Showing new people in LookupsLookups (People)Four times a day (triggers automatically after Identity Flow)6 hours48 hours
Showing new rooms in LookupsLookups (Rooms)Twice a week on Monday and Thursday at 3:14 PT72 Hours154 hours
Showing new rooms in Lookups via Google SheetsLookups (Rooms)Once a day at 21:05 PT72 Hours154 hours
Modifying User CriteriaAnswers + FormsThree times a day at 0:00 08:00 and 16:00 PT8 hours48 hours
Adding/Updating/Removing a File from File SearchFile SearchTwice a day at 4:00, 16:00 PT12 hours48 hours
Content Permissions Ingestion for MirroringFile SearchTBD based on customer volume1 hour24 hours

*For ServiceNow KBs & Forms, the SLA for newly-added resources with Permissions is up to 48 hours.

Example Scenarios

Example 1: Updating an FAQ

Scenario: You update an FAQ at 10:00 AM ET.

Expectation: Your update is ready for the next ingestion time at 10:01 AM PT (1:01 PM ET). Accounting for indexing, you can expect the updated FAQ to be visible by 1:30 PM ET.

Example 2: Publishing a Knowledge Article

Scenario: You publish a new knowledge article at 2:00 PM ET.

Expectation: Since the last ingestion was at 10:00 AM PT, the next one begins at 2:00 PM PT (5:00 PM ET). The new article should be searchable by 5:30 PM ET.

Example 3: Changing a Form Title

Scenario: You change a form's title at 8:30 AM ET.

Expectation: This is an exact hit for the 5:30 AM PT ingestion time. The change will be ingested immediately. You can expect the updated form to be live by 8:45 AM ET.

Example 4: A Late-Day FAQ Update

Scenario: You make an urgent FAQ update at 6:30 PM ET.

Expectation: The next ingestion begins at 4:01 PM PT (7:01 PM ET). Your update will be visible by 7:30 PM ET.