Moveworks Ingestion Schedule

For the below artifacts to be available in your bot, each artifact needs to be ingested and subsequently indexed by Moveworks services.

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Note

For customers who are leveraging the Platform Permissions feature to ingest and mirror ServiceNow User Criteria for knowledge articles and forms, and have set the default policy to block all knowledge/forms without ingested user criteria, the SLA for newly-added resources to be available in the bot to those with access increases to 48 hours.

ActivitySkillIngestion TimesAvailable In (Best Case)Available In (Worst Case)
Adding/updating/removing a KB articleAnswersEvery four hours4 hours48 hours
Adding/updating/removing a FAQAnswersFour times a day at 1:01, 5:16, 10:01, 14:01, 18:21 and 23:01 PST6 hours48 hours
Adding/updating/removing external knowledgeAnswersOnce a week (exact timing varies) Note: This is not automatic, to update external knowledge file a support ticket with your Customer Success Support Team.24 hours7 days
Adding/updating/removing a formFormsOnce a day at 18:00 PST24 hours48 hours
Adding/updating/removing usersIdentitySix times a day (exact timing varies)4 hours48 hours
Adding/updating/removing a DL groupAccess GroupOnce a day at 23:00 PST24 hours48 hours
Updating password expiry dates for end-users (in roster)Access AccountSix times a day (exact timing varies)4 hours48 hours
Showing new people in LookupsLookups (People)Four times a day (triggers automatically after Identity Flow)6 hoursUp to 48 hours
Showing new rooms in Lookups via API IntegrationLookups (Rooms)Twice a week on Monday and Thursday at 3:14 PST72 Hours154 hours
Showing new rooms in Lookups via Google SheetLookups (Rooms)Once a day at 21:05 PST72 Hours154 hours
Modifying User CriteriaAnswers + FormsThree times a day at 0:00 08:00 and 16:008 hours48 hours