Moveworks Ingestion Schedule
Overview
For the following artifacts to be available in your bot, each artifact needs to be ingested and subsequently indexed by Moveworks services.
Ingestion Schedule
Activity | Skill | Default Ingestion Times | Available In (Best Case) | Available In (Worst Case) |
---|---|---|---|---|
Adding/updating/removing a Knowledge Article | Answers | Every four hours * (see below) | 4 hours | 48 hours |
Adding/updating/removing a FAQ | Answers | Four times a day at 4:01, 10:01, 16:01, 22:01 PT | 6 hours | 48 hours |
Adding/updating/removing external knowledge | Answers | Once a week (exact timing varies) Note: This is not automatic, to update external knowledge file a support ticket with your Customer Success Support Team. | 24 hours | 7 days |
Adding/updating/removing a form | Forms | Twice a day at 5:30, 17:30 PT * (see below) | 24 hours | 48 hours |
Adding/updating/removing users | User Identity | Six times a day (exact timing varies) | 4 hours | 48 hours |
Adding/updating/removing a group | Group Access | Once a day at 23:00 PT | 24 hours | 48 hours |
Updating password expiry dates for user objects | Account Access | Six times a day (exact timing varies) | 4 hours | 48 hours |
Showing new people in Lookups | Lookups (People) | Four times a day (triggers automatically after Identity Flow) | 6 hours | 48 hours |
Showing new rooms in Lookups | Lookups (Rooms) | Twice a week on Monday and Thursday at 3:14 PT | 72 Hours | 154 hours |
Showing new rooms in Lookups via Google Sheets | Lookups (Rooms) | Once a day at 21:05 PT | 72 Hours | 154 hours |
Modifying User Criteria | Answers + Forms | Three times a day at 0:00 08:00 and 16:00 PT | 8 hours | 48 hours |
Adding/Updating/Removing a File from File Search | File Search | Twice a day at 4:00, 16:00 PT | 12 hours | 48 hours |
Content Permissions Ingestion for Mirroring | File Search | TBD based on customer volume | 1 hour | 24 hours |
*
For ServiceNow KBs & Forms, the SLA for newly-added resources with Permissions is up to 48 hours.
Example Scenarios
Example 1: Updating an FAQ
Scenario: You update an FAQ at 10:00 AM ET.
Expectation: Your update is ready for the next ingestion time at 10:01 AM PT (1:01 PM ET). Accounting for indexing, you can expect the updated FAQ to be visible by 1:30 PM ET.
Example 2: Publishing a Knowledge Article
Scenario: You publish a new knowledge article at 2:00 PM ET.
Expectation: Since the last ingestion was at 10:00 AM PT, the next one begins at 2:00 PM PT (5:00 PM ET). The new article should be searchable by 5:30 PM ET.
Example 3: Changing a Form Title
Scenario: You change a form's title at 8:30 AM ET.
Expectation: This is an exact hit for the 5:30 AM PT ingestion time. The change will be ingested immediately. You can expect the updated form to be live by 8:45 AM ET.
Example 4: A Late-Day FAQ Update
Scenario: You make an urgent FAQ update at 6:30 PM ET.
Expectation: The next ingestion begins at 4:01 PM PT (7:01 PM ET). Your update will be visible by 7:30 PM ET.
Updated 10 days ago