How to Guide for Concierge Notifications

​​ How to Filter Concierge Notifications for VIP Users

Need to silence routine ticket notifications for your VIP users while still letting other users stay informed? Here’s how to set up a VIP filter to control Concierge notifications:

1. Define the VIP User Tag

You must first assign a VIP user tag to target users in your identity ingestion configuration.

• In User Identity → Import Users → Advanced mode, use an attribute like role, level, or department from your source (like ServiceNow) to apply the tag conditionally.
• Review How To Configure User Tags based on Conditions for more information and example on how to configure VIP user tag mapping.

✅ After the next user ingestion cycle, verify the tag appears under Imported Users → [your user] → User Tags.

2. Create a Concierge Notification Filter

Once you've confirmed the user tag is present on a VIP user, use a DSL rule to prevent Concierge notifications from reaching VIP users.

• Navigate to: Ticketing → Concierge Settings → Notification Filters
• Create or update the DSL rule in Enable concierge notifications:

For example, the following rule will prevent all concierge notifications for users with the VIP tag.

NOT ("VIP" IN user.user_tags)

To test the rule against a user, click run in the top right corner of the DSL rule editor and input a user to test the rule against their user data.

Questions or need assistance? Reach out to your Moveworks support team or post on the Community.