Plugin Controls

Plugin controls allow Admins to turn key capabilities ON or OFF within Moveworks Setup. Plugin controls can also be used to selectively roll-out a capability to a limited audience by adding an additional rule.

Learn more about Plugin controls here:

Workspace	Plugin/ Module	Where to find this plugin control?	Plugin Control	Description
Enterprise Search	Answers	Skill Settings	Enable answers	Enables the answers skill.
Enterprise Search	Lookup	Skill Settings	Enable lookups	Enables the people & places skill.
Access Management	Access Account	Skill Settings > Reset MFA	Enable MFA reset	Enables the MFA reset skill.
Access Management	Access Account	Skill Settings > Reset Password	Enable password reset	Enables the password reset skill.
Access Management	Access Account	Skill Settings > Unlock Account	Enable polling of account lockouts	Enables the bot to poll your identity system to identify accounts that were locked out. Only enable this if your bot is configured for proactive unlock account notifications to prevent unnecessary polling of your identity system. Note: This feature only enables the polling of locked accounts and does not enable the notification itself.
Access Management	Access Account	Skill Settings > Unlock Account	Enable account unlock	Enables the unlock account skill. Requires Enable polling of account lockouts. Also, note that this plugin does not accept a DSL rule. Any user filtering must be done in the Proactive Reachout Filter.
Access Management	Access Account	Skill Settings > Password Expiry Notifications	Enable password expiry notifications	Enables the password expiry notifications skill.
Access Management	Access Account	Skill Settings > Password Expiry Notifications	Skip delivery of password expiry notifications on weekends	If enabled, password expiry notifications will not be sent on Saturdays or Sundays.
Access Management	Access Groups	Skill Settings > Add to Group	Enable group addition	Enables the add users to a group skill.
Access Management	Access Groups	Skill Settings > Create Group	Enable group creation	Enables the "create a group" skill.
Access Management	Access Groups	Skill Settings > Remove from Group	Enable group removal	Enables the "remove users from a group" skill.
Access Management	Access Software	Manage Provisioning	Enable software provisioning	Enables the software provisioning skill.
Ticketing Automation	Approvals	Skill Settings	Enable polling of enterprise approvals	Enables the polling of approvals records, required to enable the enterprise approvals skill.
Ticketing Automation	Channel Resolver	Skill Settings	Enable MFA reset via channel resolver	Enables the MFA Reset skill to be triggered via channel resolver. Requires Enable MFA Reset.
Ticketing Automation	Channel Resolver	Skill Settings	Enable channel nudge reminders	Enables the bot to nudge users who have received a channel resolver reachout. Requires Nudge.
Ticketing Automation	Channel Resolver	Skill Settings	Enable ITSM webhook event processing	Enables the processing of webhook events received from your ITSM system. Only enable this if your bot is configured for ticket syncing with channel resolver.
Ticketing Automation	Concierge Setup	Notification Delivery	Respect user timezone when resolving business hours	If enabled, the bot will consider the user's timezone when determining if a concierge notification is outside of business hours, and should therefore be queued for the next day. If disabled, the bot will default to using PST.
Ticketing Automation	Concierge Setup	Notification Delivery	Enable weekend notifications	If enabled, users will continue to receive concierge ticket notifications on weekends during business hours.
Ticketing Automation	Concierge Setup	Notification Delivery	Enable concierge notifications	Enables the bot to send concierge notifications for ticket state changes and comments.
Ticketing Automation	Concierge Setup	Notification Delivery	Skip watcher notifications	If enabled, concierge notifications will not be sent to watchers, as shown here.
Ticketing Automation	Concierge Setup	Notfication Delivery	Respect user geocode when resolving weekend hours	If enabled, the bot will determine weekend hours based on the user's geocode. By default, Moveworks assumes a Monday - Friday work week but if enabled, users in countries such as Israel will have their work week set to Sunday - Thursday.
Ticketing Automation	Concierge Setup	Advanced Settings	Enable ticket polling	Enables the bot to poll your configured ticketing system(s) for new tickets or updates to existing tickets.
Ticketing Automation	Concierge Setup	Ticket Actions	Enable attachments	Enable uploading of attachments to tickets via in-bot ticket filing.
Ticketing Automation	Concierge Setup	Ticket Actions	Hide reopen button for closed tickets	If enabled, users will no longer see the option to reopen a tcket that has been marked as closed as shown here.
Ticketing Automation	Concierge Setup	Ticket Actions	Block watchers from resolving tickets	If enabled, ticket watchers will no longer be able to resolve an open ticket from a watcher notification, and this can only be done by the ticket requestor.
Ticketing Automation	Concierge Setup	Ticket Actions	Respect ticket filters for querying tickets	If disabled, the concierge ticket filter only applies to concierge ticket notifications. Enabling this flag ensures that this filter also applies to quering a ticket (via either a broader check status query or a by simply looking up a single ticket ID).
Ticketing Automation	Concierge Setup	Ticket Actions	Restrict ticket visibility to requestors only	If disabled, users will be able to look up any ticket from your ITSM regardless of whether they were the requestor or not. Enabling this flag ensures that onlly the ticket requestors will be able to look up a specific ticket.
Ticketing Automation	Forms	Skill Settings	Enable form finding	Enables the form finding skill.
Ticketing Automation	Forms	Skill Settings	Enable form deflection to ITSM	Enables ITSM redirect deflections for forms that cannot be rendered natively in-bot.
Ticketing Automation	Forms	Skill Settings	Override fillable forms to deflect to ITSM	Force an override of fillable forms to deflect to ITSM. Recommend using this with a DSL rule to ensure it only applies to a certain list of forms, as shown here.
Ticketing Automation	Forms	Skill Settings	Override unfillable forms to be fillable	Force an override of unfillable forms to be fillable in chat. Note that this only applies to ServiceNow forms that are rendered unfillable due to a client script, UI Policy Script or virtue of being a Record Producer. Recommend using this with a DSL rule to ensure it only applies to a certain list of forms, as shown here.
Ticketing Automation	Forms	Skill Settings	Enable form filling for eligible forms	Enables form filling of eligible forms via either inline, in-bot or Moveworks webpage based form filling experiences as described here.
Ticketing Automation	Handoffs	Live Agent Handoffs	Enable live agent handoff link in ticket comments	If enabled, ticket comments will include a link to handoff to a live agent. Requires Enable Live Agent.
Ticketing Automation	Handoffs	Live Agent Handoffs	Enable live agent handoff	Enables live agent handoff as an alternative to ticket filing via smart handoff.
Chat Bots	Multilingual Support	Multilingual Support	Enable multilingual support (MLS)	Enables the multilingual support (MLS) functionality.
Chat Bots	Notifications	Notifications	Allow opting-out from employee communications	If enabled, users will have the ability to mute or completely opt-out from notifications sent via employee communications campaigns, as shown here.
Ticketing Automation	Ticketing	Ticket Interception	Enable form finding via ticket interception	[Supported in Moveworks Classic only] Enables the bot to search for and offer form suggestions via ticket interception.
Ticketing Automation	Ticketing	Ticket Interception	Enable MFA reset via ticket interception	[Supported in Moveworks Classic only] Enables the bot to offer the MFA reset skill via ticket interception. Requires Enable MFA Reset.
Ticketing Automation	Ticketing	Ticket Interception	Enable group operations via ticket interception	[Supported in Moveworks Classic only] Enables the bot to offer group operations (i.e. addition, creation, removal) Requires at least one of Enable group addition, Enable group creation, Enable group removal.
Ticketing Automation	Ticketing	Ticket Interception	Enable software provisioning via ticket interception	[Supported in Moveworks Classic only] Enables the bot to offer software provisioning via ticket interception. Requires Enable software provisioning.
Ticketing Automation	Ticketing	Ticket Interception	Enable answers via ticket interception	[Supported in Moveworks Classic only] Enables the bot to search for and offer answers via ticket interception.
Ticketing Automation	Ticketing	Ticket Interception	Assign successfully intercepted tickets to bot	[Supported in Moveworks Classic only] Enables the bot to self-assign tickets intercepted successfully via ticket interception.
Ticketing Automation	Ticketing	Ticket Nudge Setup	Enable nudge	Enables ticket nudge.
Ticketing Automation	Ticketing	Ticket Nudge Setup	Nudge inactivity threshold	Denotes the inactivity threshold (in days) for a ticket to be eligible for nudge. e.g. If set to 3, a ticket will be nudged to a user if there hasn't been a comment added to it in the past 3 days.
Ticketing Automation	Ticketing	Ticket Nudge Setup	Nudge reminder threshold	Denotes the frequncy (in days) of nudge reminders for a specific ticket. e.g. If set to 3, a ticket may only be nudged to a user if it hasn't already been nudged in the past 3 days.
Core Platform	User Identity	Bot Access	Bot Access Rule	Enables bot access. Set to TRUE to enable for all users or use a DSL rule to limit to certain users, as shown here.