January 2025 Product Release Notes

New Releases

In-bot file attachment in Slack using Copilot

We’re happy to announce that Slack users can now add attachments to tickets in Slack itself! This is an optional configuration which applies to tickets filed via the Moveworks Copilot.

Relevant Configurations

This feature will require two configuration options: rich ticket filing with attachments enabled, and Slack file attachment enabled.

Prerequisite Slack permissions

Slack attachments require the file input block to be built on the Slack Modal, which requires a few permissions, notably files:read , which is used by the bot to construct the modal.

files:read ONLY grants the Moveworks Bot the ability to read file attachments that the user sends to the bot, in channels the bot is added to, and the ability to construct a modal that has file input as a field.

files:read Does not grant the Moveworks bot access to read file from your DM with others or any files that is shared in other channels channel.

These permissions can be enabled directly in the App Manifest page of the bot’s config.

Log Viewer Role for Logs in MyMoveworks

In order to help you audit and limit access to the Moveworks Logs app, we added a new role to the Role & Permissions app in MyMoveworks. By default, users will NOT have this role enabled.

Who does this affect?

This only affects customers with access to Agentic Automation Engine. If you see a Plugins tab in your Creator Studio page then you have access to Agentic Automation Engine.

If you had Agentic Automation Engine enabled before 12/13/2024, then all of your developers that have access to Creator Studio will have the role by default.

If you have Agentic Automation Engine enabled after 12/13/2024, than all of your developers that have access to Creator Studio will NOT have the role by default.

What’s the Role?

The Role is called Creator Studio Logs Viewer

What does enabling this Role do?

If a user is granted the Creator Studio Logs Viewer role, they will be able to see and access the Logs app tile in the MyMoveworks menu.

What is the Logs app?

The Logs app lets you view all of the logs needed to debug Plugins, Compound Actions, and Actions created in the Plugins tab in Creator Studio.

How do I set Roles & Permissions?

You can follow our Roles & Permissions guide.

Introducing User insights in copilot analytics

We are excited to launch the all-new User insights report. This is a new report launched for Copilot Analytics and provides insights on adoption and copilot usage.

• You can now view adoption and engagement on the copilot by each department, and location and identify users who need more enablement on the copilot
• By reviewing enabled surfaces, you can now identify surfaces where users are not interacting with the copilot, such as service portals.
• By learning the user-preferred languages, you can now understand if new languages need to be enabled in Copilot to drive the adoption of users from a certain demographic

Learn more about the report here.

2 new Quick Start Guides: Employee Communications & Knowledge Studio

We're thrilled to share the release of two new quick start guides designed to make onboarding and learning quick and easy. For each feature, all the steps should take about 2-4 hours in total and can be completed at your own pace.

👉 See the complete Employee Comms Quick Start Guide in Community here.

👉 See the complete Knowledge Studio Quick Start Guide in Community here.