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Documentation API Reference

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Getting Started

Welcome to Moveworks
Roadmap & Release Notes
Moveworks Best Practices
Labs
Professional Services
- Moveworks Professional Services Scope
Support

AI Assistant

AI Assistant Overview
- Migrating from Classic
- Configure Moveworks Assistant
Capabilities
Web Experiences
- AI Assistant on Web
- Embedded AI Assistant (formerly, Moveworks for Web)
Chat Platform Experiences
Analytics & Performance

Agent Studio

Agent Studio Overview
Quickstart Guides
Core Concepts
Conversation Process
Actions
Connectors
System Triggers
Configuration Languages
Cookbooks
Development and Testing
AI Agent Marketplace
- Installing AI Agents
Developer Tools
Migrating From Classic

Enterprise Search

Enterprise Search Overview
- Agentic RAG Overview
Content Ingestion Platform
Profile Boosting
Retrieval
Permissions Platform
- Configure ServiceNow Mirrored Permissions
Built-in Content Connectors
Build your own Content Connectors
Configure Search
Configure Enterprise Search

Agentic AI

The Agentic Reasoning Engine
Reasoning Loops
- Plugin Selection
- Multi-Plugin Response
Memory Constructs
Conversational Context
- Context Window Management
Guardrails
- Configure Moveworks Toxcity Filter
Grounding and Hallucinations
Continuous Learning
LLMs & SLMs
Steerability tools
Multilingual Support
- Configure Multilingual Support
- Multilingual Support Troubleshooting

Productivity Boost

Productivity Boost Overview
Brief Me
Quick GPT
Calendar Management
Configure Productivity Boost (QuickGPT + Brief Me)

Service Management

Service Management Overview
Concierge & Ticketing Capabilities Overview
Forms
- Configure Forms
Forms - Integration Specific Guides
Live Agent Chat / Handoff
Triage
- Triage 2.0: Technology Overview
- Configure Triage
Approval Mirroring
Ticket Interception
- How to Configure Ticket Interception
Generic Ticketing Integration: Ticket Gateway

Provision management

Provision Management Overview
Access Software
- Configure Access Software
Access Groups
- Configure Access Groups
- How To Guide for Access Groups Plugin
Access Account

Employee Experience Insights

Employee Experience Insights (EXI)
Breaking Down the Dashboard
Understanding Industry Benchmarks
Apps & Services
Impact Module
Access Requirements for EXI
- ServiceNow Setup Guide for EXI
EXI Common Use Cases
Ticket backpolling for EXI and Knowledge Studio
Configure Employee Experience Insights

Knowledge Studio

Knowledge Studio
Knowledge Studio Configuration
AI Powered Recommendations
Inspecting & Verifying Sources
Publishing your Articles
Creating Knowledge Articles
Resolving IT Tickets Guidance

Core PLATFORM

Approvals Engine
- Configure Approvals Engine
User Identity
Configuration Languages
Moveworks Data Objects
Moveworks On-Prem Agent
Security Information and Event Management (SIEM) Logs Overview
Entity Catalog
- Configuring Custom Entities
- How To Guide for Entity Catalog

Administration

MyMoveworks
Organization Information
Roles and Permissions
- How to Assign Roles using RBAC
- Role Based Access Control (RBAC) at Moveworks
MyMoveworks SSO

Security

Security
Hyperlink & Button Expiry Specs
Attachment Handling Specs
Moveworks Subprocessors

Moveworks Setup

Accessing Moveworks Setup
Moveworks Setup Modules
Moveworks Setup: Module How To Guides
Plugin Management
Monitor Alerts
- In-Bot Alerts (Opt-In based)
Audit Logs
- Config Change Logs
- Permissions Change Logs
DSL Fields Defaults
Data Ingestion View
API Playground
Moveworks Setup Homepage
Troubleshooting Hub
- Ticket viewer
Security and Privacy Settings
Advanced Config Editor (only for Partners and Customer Success Teams)

Access Requirements

Access Requirements
Update Set Modules
- ServiceNow Update Sets
Ticketing Systems & ITSMs Access
Identity and Access Management Systems Access
Multi-Factor Authentication (MFA) Systems Access
- Duo Access Requirements
- PingID MFA Access Requirements
Chat Access Requirements
Knowledge Access Requirements
Email Distribution List Systems Access
Facilities Management Access
- OfficeSpace Access Requirements
- SpaceIQ Access Requirements
Live Agent Chat Access
HR Information System Access
- Workday Access Requirements - Approvals
- Workday Access Requirements - HR Cases

Moveworks Classic

Bot Performance Insights (BPI+)
[Classic] Metrics
- [Classic] Agent Time-Saving
- [Classic] IT Resolution Calculation
[Classic] Search
- [Classic] File Search
  - File Search - Respecting File Permissions

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[New] Configure Ticketing for ServiceNow

Updated about 6 hours ago

Ticketing Configuration (New Ticketing Journey)

[New] Configure Ticketing for FreshService