Content Integrations Overview

Overview

A table of the content connectors that power the search capability of Moveworks Copilot.

FAQ

What are the different Content Types?

  • Permissioned content ensures that employees only see the content authorized to them within the Copilot search experience.
  • Public content will be shown to all employees within the Copilot search experience.
  • Personal content is from private repositories, e.g. personal direct messages, personal calendar, etc, and is only accessible through user-granted authentication within the Copilot search experience.

What are the limits?

  • Limits are applied within indexed search, which constrains the # of content items that can be searched.
  • However, the limit is unlimited for live API search, which means the limit is set by the system's retrieval setup, e.g. Notion Search API.

What are the various implementation approaches?

  • Indexed: Refers to mirroring content and permissions to build an index for search.
  • Live API: Refers to using the connectors own search api to retrieve content via user impersonated search.

What does Availability mean?

  • Generally Available: Available now within the Moveworks Copilot experience.
  • Limited Preview: Available if participating in the Limited Preview program (terms and conditions may apply). Please reach out to your Customer Success team for details.
  • Roadmap: Planned for the upcoming release but exact release quarter is to be determined. To learn more, join the Community to ask questions.

What if the content connector is not listed?

If the content connector is not listed, then Moveworks does not have a native content connector. There are two ways forward:

  • To submit a request for a native connector, we recommend to submit the request the Ideas Portal.
  • If you have developers who can build the integration, we recommend to implement the Moveworks Gateway .

Table of Supported Content Connectors

ConnectorContent TypeImplementationLimitsAvailability?
AxeroPublic HTML content (wikis & articles)Indexed20KGenerally Available
Brainstorm QuickhelpPublic HTML content (articles)Indexed20KGenerally Available
BackstagePublic HTML content (articles)Indexed20KGenerally Available
BoxPermissioned Files (DOC, PPT, & PDF)Indexed50KGenerally Available
BMC RemedyPublic HTML content (articles)Indexed20KGenerally Available
BrightspotPublic HTML content (articles)Indexed20KGenerally Available
CherwellPublic HTML content (articles)Indexed20KGenerally Available
ComAroundPublic HTML content (articles)Indexed20KGenerally Available
Confluence CloudPublic HTML content (Pages & Blog Posts)Indexed20KGenerally Available

Permissioned content: Limited Preview

1M limit: Roadmap
Confluence CloudPersonal Pages, Blog Posts, & FilesLive API
With User Auth
unlimitedRoadmap
Confluence CloudPermissioned Files (DOC, PPT, & PDF)Indexed1MRoadmap
Confluence Data CenterPublic HTML content (Pages & Blog Posts)Indexed
Requires installation of Moveworks App in Atlassian Marketplace
20KGenerally Available

Permissioned content: Limited Preview
Confluence Data CenterPermissioned Files (DOC, PPT, & PDF)Indexed50KRoadmap
ContentfulPublic HTML content (articles)Indexed20KGenerally Available
DovetailPublic HTML content (articles)Indexed20KGenerally Available
DropboxPublic HTML content (paper)Indexed20KGenerally Available
DropboxPermissioned Files (DOC, PPT, & PDF)Indexed50KRoadmap
FreshservicePublic HTML content (articles)Indexed20KGenerally Available
FreshDeskPublic HTML content (articles)Indexed20KGenerally Available
GitHubPublic HTML content (.MD & .MDX)Indexed20KGenerally Available
GitHubPermissioned HTML content (pull requests, .MD & .MDX)Live API
With User Auth
unlimitedRoadmap
Google DrivePermissioned Files (DOC, PPT, & PDF) within Shared DriveIndexed50KGenerally Available

1M limit: Roadmap
Google DrivePermissioned Files (all types) within My DriveLive API
With User Auth
unlimitedRoadmap
Google CalendarPersonal calendar eventsLive API
With User Auth
unlimitedRoadmap
GuruPublic HTML content (cards)Indexed20KGenerally Available
HaystackPublic HTML content (articles)Indexed
Requires Content Gateway
20KGenerally Available
IglooPublic HTML content (wikis)Indexed20KGenerally Available
InteractPublic HTML content (link and articles)Indexed20KGenerally Available
Ivanti Service Desk (Neurons & Heat)Public HTML content (articles)Indexed20KGenerally Available
JiraPermissioned projects, issues, comments, dashboards, and filtersLive API
With User Auth
unlimitedRoadmap
JivePublic HTML content (articles)Indexed20KGenerally Available
LumAppsPublic HTML content (articles & widgets)Indexed20KGenerally Available
ManageEnginePublic HTML content (articles)Indexed20KGenerally Available
Microsoft OneDrivePersonal files [all types]Live API
With User Auth
unlimitedRoadmap
Microsoft OutlookPersonal calendar eventsLive API
With User Auth
unlimitedRoadmap
NotionPublic HTML content (pages & databases[pages only] )Indexed20KGenerally Available
NotionPersonal pages & contentLive API
With User Auth
unlimitedRoadmap
Oracle BusinessPublic Files (DOC, PPT, & PDF)Indexed50KGenerally Available
PromappPublic HTML content (articles)Indexed20KGenerally Available
QuipPublic HTML content (articles)Indexed20KGenerally Available
RightAnswersPublic HTML content (articles)Indexed20KGenerally Available
Salesforce Service CloudPermissioned HTML content (Articles)Indexed
Requires installation of script
20KGenerally Available
Salesforce Service CloudPermissioned Objects (Opportunities, Accounts, Leads, Contacts, Files [all types], Cases)Live API
With User Auth
unlimitedRoadmap
SAP WorkZonePublic HTML content (wiki & blog)Indexed20KGenerally Available
ScreenStepsPublic HTML content (articles)Indexed20KGenerally Available
SearchUnifyPublic HTML content (articles)Indexed20KGenerally Available
SearchUnifyPermissioned HTML content (articles)Live APIunlimitedRoadmap
ServiceNow (Cloud & On-prem)Permissioned HTML content (Articles [knowledge blocks] & catalog items)Indexed
Requires installation of Update Sets
20KGenerally Available
Sharepoint Online CloudPermissioned Files (DOC, PPT, & PDF)Indexed50KGenerally Available
1M limit: Roadmap
Sharepoint Online CloudPublic HTML content (modern site pages & wiki pages)Indexed20KGenerally Available

Permissioned: Limited Preview

1M limit: Roadmap
Sharepoint On-PremPublic HTML content (modern site pages & wiki pages)Indexed20KGenerally Available
SimpplrPublic HTML content (articles)Indexed20KGenerally Available
SlitePublic HTML content (articles)Indexed20KGenerally Available
SlackPublic & personal messages, conversations, files [all types], and channel namesLive API
With User Auth
unlimitedRoadmap
SolarwindsPublic HTML content (articles)Indexed20KGenerally Available
Squiz IntranetPublic HTML content (articles)Indexed20KGenerally Available
StaffbasePublic HTML content (news posts)Indexed20KGenerally Available
UnilyPermissioned HTML content (posts, articles, pages, and widgets)Indexed20KLimited Preview
UnilyPermissioned Files (DOC, PPT, & PDF)Indexed50KRoadmap
Wiki.jsPublic HTML content (articles)Indexed20KGenerally Available
WolkenPublic HTML content (articles & forms)Indexed20KGenerally Available
WordPressPublic HTML content (pages & blog posts)Indexed20KGenerally Available
WorkdayPublic HTML content (articles)Indexed20KGenerally Available
ZendeskPublic HTML content (articles)Indexed20KGenerally Available
ZendeskPermissioned HTML content (articles)Indexed20KRoadmap