Configure Multilingual Support

What is Multilingual Support?

Moveworks supports over 100+ languages, as well on-the-fly translation of knowledge base articles (KBA) snippets, forms, approvals, and many more resources.

What can be achieved from this module ?

In this module, you can:

1. Configure the languages that are required for multilingual translations
2. Set the default bot response language to a non-english language, in case majority of your organization's employees use a non-english language
3. Enable/ disable multilingual support for your bot
4. Enable/ disable On-the-fly translations for KBAs, notifications, etc.

Pre-requisites for this module

Before proceeding for setting language preferences and enabling the MLS controls, please ensure that:

1. The Chatbot has already been configured.

Configuring Language Preferences

Before we understand how to configure language preferences, let's first understand the differences between Classic and Copilot experiences:

• With Copilot, you can enable any language instantly and requires no Moveworks Support
• With Classic, you need to consult MW Support for guidance.

Steps to configure language preferences:

1. Enabled locales (instantly available): Languages enabled here do not require additional human review. They will be instantly available in both the Moveworks Classic and Copilot experiences.
2. Select requested languages for human translation (consult with Moveworks Support): If you want to enable a new language in Moveworks Classic, it would need to be selected here. New languages can take up to 2 weeks to be fully integrated within your bot. This is because Moveworks will utilize human translators to cater to your specific organizational needs.
3. Enabled locales (contact Moveworks Support to request new locales): These are languages that have been reviewed and human annotated for your organization to be used in the Moveworks Classic experience.
   1. For a subset of locales - English (en_US), French (fr_FR), French Canadian (fr_CA), Italian (it_IT), German (de_DE), Mexican Spanish (es_MX), European Spanish (es_ES), Brazilian Portuguese (pt_BR), European Portuguese (pt_PT), Chinese Simplified (zh_CN), Chinese Traditional (zh_TW), Japanese (ja_JP), Korean (ko_KR), Russian (ru_RU).
4. Default non-English response language: This setting is applied for organizations where the majority of the employees speak or communicate in a non-English language. Consult with Moveworks Support if you need to support a mostly non-English user base.
5. Click on Submit.

Please Note: Above steps are needed to deploy the languages for your org. Enablement of multilingual support, on-the-fly translations and ticket translations has to be done separately from MLS plugin controls screen.