Configure Multilingual Support
What is Multilingual Support?
Moveworks supports over 100+ languages, as well on-the-fly translation of knowledge base articles (KBA) snippets, forms, approvals, and many more resources.
What can be achieved from this module ?
In this module, you can:
- Configure the languages that are required for multilingual translations
- Set the default bot response language to a non-english language, in case majority of your organization's employees use a non-english language
- Enable/ disable multilingual support for your bot
- Enable/ disable On-the-fly translations for KBAs, notifications, etc.
Pre-requisites for this module
Before proceeding for setting language preferences and enabling the MLS controls, please ensure that:
- The Chatbot has already been configured.
Configuring Language Preferences
Before we understand how to configure language preferences, let's first understand the differences between Classic and Copilot experiences:
- With Copilot, you can enable any language instantly and requires no Moveworks Support
- With Classic, you need to consult MW Support for guidance.
Steps to configure language preferences:
- Enabled locales (instantly available): Languages enabled here do not require additional human review. They will be instantly available in both the Moveworks Classic and Copilot experiences.
- Select requested languages for human translation (consult with Moveworks Support): If you want to enable a new language in Moveworks Classic, it would need to be selected here. New languages can take up to 2 weeks to be fully integrated within your bot. This is because Moveworks will utilize human translators to cater to your specific organizational needs.
- Enabled locales (contact Moveworks Support to request new locales): These are languages that have been reviewed and human annotated for your organization to be used in the Moveworks Classic experience.
- For a subset of locales - English (en_US), French (fr_FR), French Canadian (fr_CA), Italian (it_IT), German (de_DE), Mexican Spanish (es_MX), European Spanish (es_ES), Brazilian Portuguese (pt_BR), European Portuguese (pt_PT), Chinese Simplified (zh_CN), Chinese Traditional (zh_TW), Japanese (ja_JP), Korean (ko_KR), Russian (ru_RU).
- Default non-English response language: This setting is applied for organizations where the majority of the employees speak or communicate in a non-English language. Consult with Moveworks Support if you need to support a mostly non-English user base.
- Click on Submit.
Please Note: Above steps are needed to deploy the languages for your org. Enablement of multilingual support, on-the-fly translations and ticket translations has to be done separately from MLS plugin controls screen.
Updated about 2 months ago