Documentation
DocumentationDeveloperAcademyCommunitySupportLogin

Configure Multilingual Support

Suggest Edits

What is Multilingual Support?

Moveworks supports over 100+ languages, as well on-the-fly translation of content being served, forms, approvals, and many more resources.

What can be achieved from this module ?

In this module, you can:

  1. Configure the languages that are required for multilingual translations
  2. Set the default AI Assistant response language to a non-english language, in case majority of your organization's employees use a non-english language
  3. Enable/ disable multilingual support for your AI Assistant
  4. Enable/ disable On-the-fly translations for KBAs, notifications, etc.

Pre-requisites for this module

Before proceeding for setting language preferences and enabling the MLS controls, please ensure that:

  1. The AI Assistant has already been configured.

Configuring Language Preferences

The controls for enabling multilingual support can be found in the Multilingual Support page under the Chat Platform Module. This can be enabled based on the below steps for the experience your Moveworks AI Assistant supports.

AI Assistant Experience

In the AI Assistant Experience you can enable any language instantly using Moveworks Setup.

  • Start by navigating to Multilingual Support page under the Chat Platform Module.
  • Here you will come across multiple fields on the page, but the below field is the only one which is required for configuring and enabling new languages in the AI Assistant.
    • Enabled locales (instantly available): This field provides a list of Languages which can be enabled by selecting them and they do not require additional human review. They will be instantly available in the AI Assistant experience.
    • If you want to learn about all the languages which are supported by Moveworks, please review this.

Now that we have selected the languages which need to be enabled we need to turn on the Language Plugin for the AI Assistant which allows users to change their language.

🚧

Please reach out to Moveworks Support to carry out this step as it is currently only internally possible.

  • Navigate to AI Assistant Plugin Management under Core Platform module.
  • Here we need to set the Change Preferred Language Plugin DSL Field value to TRUE. This will enable the plugin in the AI Assistant.

Classic Experience

🚧

With the Classic Experience, enabling language support is not self configurable and needs to be raised with the Moveworks Support Team.

The below fields are uneditable by customers as they require human intervention for being annotated.

Select requested languages for human translation (consult with Moveworks Support): If you want to enable a new language in Moveworks Classic, it would need to be selected here. New languages can take up to 2 weeks to be fully integrated within your AI Assistant. This is because Moveworks will utilize human translators to cater to your specific organizational needs.

  1. Enabled locales (contact Moveworks Support to request new locales): These are languages that have been reviewed and human annotated for your organization to be used in the Moveworks Classic experience.
    1. For a subset of locales - English (en_US), French (fr_FR), French Canadian (fr_CA), Italian (it_IT), German (de_DE), Mexican Spanish (es_MX), European Spanish (es_ES), Brazilian Portuguese (pt_BR), European Portuguese (pt_PT), Chinese Simplified (zh_CN), Chinese Traditional (zh_TW), Japanese (ja_JP), Korean (ko_KR), Russian (ru_RU).
  2. Default non-English response language: This setting is applied for organizations where the majority of the employees speak or communicate in a non-English language. Consult with Moveworks Support if you need to support a mostly non-English user base.
  3. Click on Submit.

Updated 6 days ago