January 2026 Product Release Notes

Agent Studio: Architect Panel

Developers can now get guided, contextualized help for building and editing plugins right inside Agent Studio! Read more about it here.

Agent Studio: Data Mapper

HTTP Actions now support Data Mapper, letting you build dynamic, complex JSON payloads with loops, conditionals, and computed values right in the action body — no more Mustache workarounds. Read more about it here and here.

Agent Studio: Initiative Designer

New in Marketplace: Describe your business process and see how Moveworks automates it—end-to-end workflows with plugins mapped to every step, personalized to your stack. Read more about it here.

Agent Studio: Images in Plugin Responses

Developers can now display images from URL’s in plug-in responses! Read more about it here.

Agent Studio: Stabilized Ambient Agent Conversational Process Execution

Customers can now trigger ambient agents conversationally inside Assistant. Read more about it here and here.

Agent Studio: Data Bank

Working with compound actions and conversational processes just got way easier! Customers can now view all of the data available for mapping steps in your plug-ins! Read more about it here.

Agent Studio: Custom TTL

Agent Studio’s API Mocker now supports custom TTL & protected routes so you can build longer lasting APIs for your test plug-in’s. Read more about it here.

AI Assistant: New UX Branding Update

We’ve rebranded the experience for Assistant on Web, Embedded Assistant and reference page. Read more about it here.

AI Assistant: Live Agent Improvements

We’ve rolled out some improvements to the Live Agent experience, including:

Using your Assistant’s image in Live Agent
Improved experience when connecting to a Live Agent

Enterprise Search: 10 Next-Gen or Enterprise Search connectors available for setup

We’ve rolled out connectors for 10 new content systems. They support a scale of millions of documents, out-of-the-box permissions support and improved freshness SLAs.

See our supposed content connectors and their availability status here.

Read more about Content Connectors here.

Moveworks Setup: Advanced Config Editor

Advanced Config Editor allows Moveworks Partners and Customer Success teams to edit Setup configurations directly as JSON. This is helpful for bulk operations, configuration duplication, environment migration, and Troubleshooting. Read more about the feature here.

Moveworks Setup: Permissions Checker

Permission Checker tool allows Moveworks admins to verify whether a specific user has access to specific knowledge base articles or files by selecting or providing a user’s email address. Read more about the feature here.

Moveworks Setup: Data Ingestion View

Data Ingestion View provides customer administrators with observability and troubleshooting capabilities for the first phase of the resource lifecycle, i.e. for crawling and fetching of resources. Read more here.

Moveworks Setup: Customize Bot Avatar

Users can now customize their bot’s avatar directly in Moveworks Setup. See how to configure it here.

Moveworks Setup: Geocoding in User Identity Ingestion

Enriches user records with geographic coordinates (latitude/longitude) by geocoding their location information. See how it’s configured here.

Moveworks Setup: Ticket Back Polling for EXI and Knowledge Studio

Added configuration guidance for setting up back polling for EXI and Knowledge Studio in Moveworks Setup. Back polling is important for the AI assistant to analyse historical tickets and derive insights. Read about its configuration here.