Solarwinds Samange Access Requirements
Why do we need access to your Solarwinds instance ?
The service account created in your Solarwinds instance will perform create, update operations on behalf of end users as well as notify end users on ticket related updates.
The Moveworks Service interacts with your Solarwinds platform so that the bot can:
- Monitor tickets for autonomous resolution
- Identify end users/employees
- Create tickets for issues that require an agent's attention
- Reach out to an employee when a Solarwinds ticket needs the employee's attention (via ticket comments)
Access Requirements
Moveworks need the JWT auth token to authenticate with the Solarwinds instance which is tied to the service account.
Access Setup Walkthrough
To setup a new service account user navigate to the Setup
page in your Solarwinds instance and create a new user
Select the role as an administrator
as in Solarwinds only users with admin license can generate an API token.
Once the user is create click on the user, click on the actions
tab in the page and Generate JSON web token from the dropdown menu (Solarwinds Service Desk administrator rights required).
In the user detail page under JSON Web Token you can see the following options:
- Copy: Copy the token to your clipboard.
- Reset: Reset your token.
- Delete: Delete your Token.
- Hide Token: Minimize your token, and replaces with a Show Token link.
Click Copy and securely store the token to share with Moveworks.
Setup Overview
After setup is complete, provide the following information to your Moveworks CS team:
- JSON Web Token
- Service account login credentials
Provide provide ALL of the above to your Moveworks Customer Success team via encrypted email.
Updated 10 months ago