Overview

Moveworks Answers skill enables the Moveworks bot to answer user’s questions directly in chat, by understanding the questions and responding instantly with answers containing the most relevant article snippets, links to articles in the knowledge base, or links to external articles taken from trusted knowledge sources. The Moveworks GitHub integration is leveraged by the Moveworks Answers skill to import content into the Moveworks Enterprise Cache so it can be searched by the Moveworks bot in real-time.

Supported Content Types

The Moveworks GitHub Knowledge Integration supports Markdown file types. It is recommend to use standard # notation to break up the article in relevant sections.

Snippet Titles

Note that Moveworks will also parse any front-matter to determine the title of your article.

---
title: VPN Troubleshooting Guide
metadata:
	...
---

# How to solve connection errors
Here are some instructions.

# How to solve VPN slowness
Here are some other instructions.

In this example, Moveworks will create a knowledge article “snippet” titled “VPN Troubleshooting Guide: How to solve connection errors”

Article Links

Moveworks generates links to your articles based on the file path.

For example, if you created a file hosted at folder1/folder2/file3.md, Moveworks can convert that file path into a URL that looks like this: https://site.com/folder1/folder2/file3.md.

Unsupported Behavior: Advanced Content

Please note that images, tables, text formatting, lists or other multi-media formats will not be rendered in chat. Instead, the user will be able to click the article and view the source article.

Knowledge Ingestion

Once you follow the steps in our Github Knowledge Access Requirements, the Moveworks connector will be able to communicate with your repository.

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Note: The Moveworks bot will only ingest the specific files and folders that it has been configured to ingest answers from. Even if the bot has full access to a GitHub repository it will will only ingest data from the specified folder, and will not access the data in the other folders of the repository.

Moveworks leverages the following APIs to ingest your content:

• Get installation token
  https://api.github.com/app/installations/{installation_id}/access_tokens
• Get files / directories
  https://api.github.com/repos/{acount}/{repo}/contents