Overview

With the Google Drive content connector, Moveworks Enterprise Search enables the Moveworks AI Assistant to answer user’s questions directly in chat, by understanding the questions and responding instantly with answers containing the most relevant content, links to knowledge base articles or files, or links to external articles taken from trusted knowledge sources.

Supported File Types

Moveworks supports the following object types, with permissions (mirrored):

Documents - Google Docs*, doc, docx
Presentations - Google Slides, ppt, pptx
PDFs

*Note: Legacy support by Answers did not include permissions

Legacy - Formatting Guidelines for Answers Google Docs

Moveworks recommends using the Google Drive native headings for the best performance.

Please note that images, tables, text formatting, lists or other multi-media formats will not be rendered in chat. Instead, the user will be able to click the article and view the source article in Google docs.

Legacy - Architecture for Answers Google Docs

Moveworks identifies candidate files to ingest
1. We use the “List Files API” and provide a filter string. We usually use a query string to filter to files within a given folder, but you can provide any filter string you want. https://developers.google.com/drive/api/guides/search-files#query_string_examples
Moveworks extracts the file as HTML and produces snippets
1. We rely on Google to transform the article as you’ve written it into an HTML document. We then parse that HTML document, converting it into a chat-ready answer.
Moveworks serves answer to the user