Channel Resolver Integration - Jira Server
Jira Server
Moveworks Channel Resolver can now take issues posted in a help Slack channel (such as #help-it) and automatically convert them to real-time synced tickets, where updates happen bidirectionally between the ticket in Jira and the conversation in the Slack thread.
This guide walks through the setup required to enable ticket events, via Webhooks configured on your Jira Server instance.
Enable Outbound Networking on Jira Server
If this is not enabled already, follow the instructions in to configure Jira so it can communicate externally through an outbound proxy: Configure an outbound proxy for use in Jira server.
Information Required for Setup:
- Shared by Moveworks team →
org_name
integration_id
PROJECT_NAME
→ your Jira Service Desk project
Set up Webhooks for Ticket Events
- Navigate to
https://{{ instance_name }}/plugins/servlet/webhooks
and clickCreate a WebHook
- The following fields should be set to the specified value:
- Name:
Moveworks Webhook Integration
- Status:
Enabled
- URL:
https://app.moveworks.ai/{org_name}/jira/{integration_id}/events
- Exclude body must be
unchecked
- JQL:
project in (PROJECT_NAME)
- For example, if the Project Name is
HELP
, this should be:project in (HELP)
- For example, if the Project Name is
- The following events under
Issue related events
should bechecked
:
If the customer’s system does not have “Attachment” then it’s fine to leave that off
- All other event categories can be ignored
- Name:
If on Jira Server Data Center Version 7.9.2 or above, Leave the Comment Created box unchecked.
Share Jira Server IPs to Moveworks
In order to listen to ticket events, Moveworks requires the external IP address or IP range (CIDR block) of your Jira Server instance. Please share this securely with your Moveworks Customer Success team.
Updated about 1 month ago