Monitor Alerts

What is the Alerts module for?

The Alerts module in Moveworks serves as a critical tool for monitoring the system's health. It provides timely notifications when a bot skill malfunctions or a configuration error occurs. In a reactive fashion, these alerts are triggered when issues are detected within the bot configuration or as part of data ingestion.

How to navigate?

1. Open Moveworks Setup.
2. Navigate to Organization Details > Alerts

Columns in Alerts home screen

• Module: The segment of the system where the alert originates.
• Alert ID: A unique identifier assigned to each alert.
• Alert Name: The title that describes the essence of the alert.
• Alert Description: A brief explanation providing context to the alert.
• Alert Type: The category that the alert falls into, typically indicating its severity or nature.
• Last Fired at: The most recent time and date when the alert was last triggered.
• Total Times fired: Count of times the same alert was fired.
• Active Since: Time from which a specific alert is active.
• Acknowledged By: User who is acknowledging an active alert in the UI.

There are 3 states a alert can be present in

1. Active - These are the active alerts that are currently being fired from your system.
2. Acknowledged - These are the active alerts that are currently being fired from your system and an MW setup admin has read and acknowledged the alert. The user who has acknowledged can be found in the acknowledged by column in the alerts table
3. Archived - These are historical alerts that were triggered and resolved.

Points to Note

• The integration failure alerts are only raised for the systems that are configured in identity module. But these failures also impact other downstream Moveworks' Services.
• An Alert gets moved to the Archived section if alert expression criteria is resolved internally.
• The archived alerts section contains a history of the last 2 months of alerts.

Applicable Alerts within Moveworks Setup