Jump to Content

Documentation API Reference

Documentation Developer Academy Community Support Login

Documentation

Documentation Developer Academy Community Support Login

Documentation API Reference

Getting Started

Getting Started with Moveworks
Roadmap & Release Plan
Release Notes
Moveworks Best Practices
Labs
- AI Assistant Lab
  - AI Assistant Lab Guide
  - AI Assistant Lab: Example Queries
- Creator Studio Lab
Support
- Moveworks Support Scope
- Ensuring your bot is always available

Agentic AI

AI Agents & The Agentic Reasoning Engine
Built-in AI Agents
Build your own AI Agents
- Search AI Agents
- Action AI Agents

AI Assistant

AI Assistant Overview
Capabilities
Surfaces
Analytics & Performance

Creator Studio

Quickstart Guides
- Agentic Automation Engine (1.0)
Agentic Automation Engine
Agentic Plugins
Classic Plugins (Paths, Queries, Events)
Data Types
Resolver Strategies
Actions
Connectors
Testing & Debugging
- Logs
  - Log Type Reference
  - Log Data Security
- Common Errors
Developer Tools
Architecture Reference
- Connect to other AI agents & applications
- End-User Access Control
Developer Roadmap
Plugin Library

Enterprise Search

Enterprise Search Overview
Agentic RAG
Indexed Search
- Knowledge Search
- File Search
Live Search
Permissions
Built-in Content Connectors
Build your own Search Connectors
Configure Search

Productivity Boost

Productivity Boost Overview
Brief Me
Quick GPT
Calendar Management

Service Management

Service Management Overview
Concierge & Ticketing
- Configure Ticketing
- Configure Ticketing Workflows
Forms
- Configure Forms
Live Agent Chat / Handoff
- Configure Live Agent Settings
- Message Brokering
  - Configure Message brokering
Triage
- Getting ready for Triage
- Configure Triage
Approval Mirroring

Provision management

Provision Management Overview
Access Software
- Configure Access Software
Access Groups
- Configure Access Groups
Access Account

Employee Experience Insights

Employee Experience Insights (EXI)
Breaking Down the Dashboard
Understanding Industry Benchmarks
Apps & Services
Impact Module
Access Requirements for EXI
- ServiceNow Setup Guide for EXI
EXI Common Use Cases

Knowledge Studio

Knowledge Studio
Knowledge Studio Configuration
AI Powered Recommendations
Inspecting & Verifying Sources
Publishing your Articles
Creating Knowledge Articles
Resolving IT Tickets Guidance

Core PLATFORM

Approvals Engine
- Configure Approvals Engine
User Identity
Configuration Languages
- DSL Reference
  - DSL Examples
- Data Mapper Reference
  - Moveworks Data Mapper Common Examples
Moveworks Data Objects
Connectors
- How To Guide for Connectors
- Network Allowlisting
Moveworks On-Prem Agent
Security Information and Event Management (SIEM) Logs Overview

Administration

MyMoveworks
Organization Information
Roles and Permissions
- How to Assign Roles using RBAC
- Role Based Access Control (RBAC) at Moveworks
SSO

Security

Security
Hyperlink & Button Expiry Specs
Attachment Handling Specs
Moveworks Subprocessors

Moveworks Setup

Accessing Moveworks Setup
Moveworks Setup Modules
Plugin Management
Monitor Alerts
Audit Logs
- Config Change Logs
- Permissions Change Logs
DSL Defaults

Access Requirements

Access Requirements
Update Set Modules
- ServiceNow Update Sets
Ticketing Systems & ITSMs Access
Identity and Access Management Systems Access
Multi-Factor Authentication (MFA) Systems Access
- Duo Access Requirements
- PingID MFA Access Requirements
Chat Access Requirements
Knowledge Access Requirements
Email Distribution List Systems Access
Facilities Management Access
- OfficeSpace Access Requirements
- SpaceIQ Access Requirements
Live Agent Chat Access
HR Information System Access
- Workday Access Requirements - Approvals
- Workday Access Requirements - HR Cases
Calendar Management Access
- Outlook Access Requirements

Moveworks Classic

Okta OIDC SSO Setup Guide for EXI
Azure OIDC SSO Setup Guide for EXI
Bot Performance Insights (BPI+)
Metrics
Software Access
- Device Actions for Software & Troubleshooting (JAMF, MECM/SCCM, Intune, Flexara, Munki,Kandji)
- How to Set Up Windows Executables as Deep Links
Group Access
Account Access
Ticket Interception
Forms
Concierge
Approvals
Smart Handoff
- Live Agent Chat / Handoff
Multilingual Support (MLS)
People & Places Lookups
Employee Communications
Channel Resolver
Search
Enterprise Answers
Access Control

Live Agent Chat Access

Live Agent Chat Systems

Vayusphere Access Requirements
Glia Access Requirements

Updated 6 months ago

Table of Contents
- Live Agent Chat Systems