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Documentation Developer Academy Community Support Login

Getting Started

Getting Started with Moveworks
Release Notes
Support
- Moveworks Support Scope
- Ensuring your bot is always available

Moveworks Copilot

Intro to Moveworks Copilot
Moveworks Copilot - Feature Overview
Moveworks Copilot Implementation

Core Experience

Channel Resolver
Employee Communications
- Employee Communications Example Use Cases
- Writing Translation-Ready Employee Comms Campaigns
People & Places Lookups
Moveworks for Web
Multilingual Support (MLS)
Smart Handoff
- Live Agent Chat / Handoff
Search

SErvice Management

Approvals
Concierge
Forms
Ticket interception and ticket filters
Triage
- Getting ready for Triage

Provision management

Access Control
Account Access
Group Access
Software Access
- Device Actions for Software & Troubleshooting (JAMF, MECM/SCCM, Intune, Munki, Nexthink)
- How to Set Up Windows Executables as Deep Links

Employee Experience Insights

Employee Experience Insights (EXI)

COntrol center

Control Center

Creator Studio

Creator Studio

Moveworks Knowledge Studio

Knowledge Studio

Moveworks Analytics & Logs

Metrics
Bot Performance Insights (BPI+)
Moveworks Customer Satisfaction Survey (CSAT)
Submitting an Analytic Data Request
Security Information and Event Management (SIEM) Logs Overview
Analytics Support Guide

Moveworks Agent

Moveworks Agent

Moveworks Setup

Configure Answers
Configure Lookups
Configure Ticketing
Configure Ticketing Workflows
Configure Forms
Configure Channel Resolver
Configure Handoff
- Configure Live Agent Settings
- Configure Message brokering
Configure Approvals
- Approvals: Connector Settings
- Approvals: Resource Settings
Configure Triage
Configure Access Account
Configure Access Software
Configure Access Groups
Configure Native Approvals Workflows
Configure Connectors
- How to create connectors?
Configure On-Prem Agents
Configure User Identity
- Ingest Users
- Ingested Users
Configure Analytics and Data
Configure Audience Builder
Configure Chatbots
- Manage Chatbots
Configure Display Configurations
Configure Multilingual Support
Configure Notifications
Configure Organization Details
- General Information
- SSO
Monitor Alerts
Monitor Audit Logs
Role Based Access Control (RBAC) at Moveworks
- Assigning roles using RBAC
Moveworks DSL Reference
- Common Examples of DSL Usage
- DSL defaults
Plugin Controls
Moveworks Setup Release Notes

Misc

Platform Specifications
- Attachment Handling Specs
- Hyperlink & Button Expiry Specs
Bot Adoption Techniques

Integrations

Native Integration Overview
Content Integrations Overview

Access Requirements

Access Requirements
Ticketing Systems & ITSMs Access
Identity and Access Management Systems Access
Multi-Factor Authentication (MFA) Systems Access
- Duo Access Requirements
- PingID MFA Access Requirements
Chat Systems Access
Knowledge Access Requirements
Email Distribution List Systems Access
Expense Management Access
Facilities Management Access
- OfficeSpace Access Requirements
- SpaceIQ Access Requirements
Live Agent Chat Access
- Vayusphere Access Requirements
HR Information System Access
- Workday Access Requirements
Moveworks Administration Tools

Security

Security
Moveworks Subprocessors

Live Agent Chat Access

Live Agent Chat Systems

Vayusphere Access Requirements

Updated 9 months ago

Table of Contents
- Live Agent Chat Systems