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Guides API Reference

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Guides

Documentation Developer Academy Community Support Login

Guides API Reference

Getting Started

Getting Started with Moveworks
Release Notes
Support
- Moveworks Support Scope
- Ensuring your bot is always available

Moveworks Copilot

Intro to Moveworks Copilot
Moveworks Copilot - Feature Overview
Moveworks Copilot Implementation

Creator Studio

AI Agents
- Policies
- Slot Resolvers
Quickstart Guides
Plugins
Data Types
Resolver Strategies
Actions
Connectors
- Connector Management
- IP Address Allowlisting
Content Gateway
Help & Troubleshooting
- Logs
- Common Errors
Tools
Roadmap & Release Plan
Plugin Library

Core Experience

Channel Resolver
Employee Communications
People & Places Lookups
Moveworks for Web
Multilingual Support (MLS)
Smart Handoff
- Live Agent Chat / Handoff
Search

SErvice Management

Approvals
Concierge
Forms
Ticket interception and ticket filters
Triage
- Getting ready for Triage

Provision management

Access Control
Account Access
Group Access
Software Access
- Device Actions for Software & Troubleshooting (JAMF, MECM/SCCM, Intune, Flexara, Munki)
- How to Set Up Windows Executables as Deep Links

Employee Experience Insights

Employee Experience Insights (EXI)

Moveworks Knowledge Studio

Knowledge Studio

Moveworks Analytics & Logs

Metrics
Bot Performance Insights (BPI+)
Moveworks Customer Satisfaction Survey (CSAT)
Submitting an Analytic Data Request
Security Information and Event Management (SIEM) Logs Overview
Analytics Support Guide

Moveworks Agent

Moveworks Agent

Moveworks Setup

Accessing Moveworks Setup
Configure Answers
Configure Lookups
Configure Ticketing
Configure Ticketing Workflows
Configure Forms
Configure Handoff
- Configure Live Agent Settings
- Configure Message brokering
Configure Approvals
- Approvals: Connector Settings
- Approvals: Resource Settings
Configure Triage
Configure Channel Resolver
Configure Access Account
Configure Access Software
Configure Access Groups
Configure Native Approvals Workflows
Configure Connectors
- How to create connectors?
Configure On-Prem Agents
Configure User Identity
Configure Analytics and Data
Configure Audience Builder
Configure Chatbots
- Manage Chatbots
Configure Display Configurations
Configure Multilingual Support
Configure Notifications
Monitor Alerts
- Rate limiting
Monitor Config Change Audit Logs
Role Based Access Control (RBAC) at Moveworks
- Assigning roles using RBAC
Plugin Controls
Moveworks Setup Release Notes

Organization & Applications

MyMoveworks
Organization Information
Roles and Permissions
SSO

Misc

Azure Self Service Password Reset (SSPR) Access Requirements
Bot Adoption Techniques

Integrations

Native Integration Overview
Content Integrations Overview

Access Requirements

Access Requirements
Ticketing Systems & ITSMs Access
Identity and Access Management Systems Access
Multi-Factor Authentication (MFA) Systems Access
- Duo Access Requirements
- PingID MFA Access Requirements
Chat Systems Access
Knowledge Access Requirements
Email Distribution List Systems Access
Facilities Management Access
- OfficeSpace Access Requirements
- SpaceIQ Access Requirements
Live Agent Chat Access
HR Information System Access
- Workday Access Requirements - Approvals
- Workday Access Requirements - HR Cases

Security

Hyperlink & Button Expiry Specs
Moveworks Subprocessors
Security

PLATFORM

Platform Specifications
- Moveworks Product Rate Limits (Chat Integrations, APIs, etc.)
- Attachment Handling Specs
Moveworks User Identity Overview
User Attribute Reference
Moveworks Data Mapping Language Reference
- Moveworks Data Mapper Common Examples
Moveworks DSL Reference

Live Agent Chat Access

Live Agent Chat Systems

Vayusphere Access Requirements
Glia Access Requirements

Updated 4 months ago

Table of Contents
- Live Agent Chat Systems