Issues accessing the MyMoveworks homepage

Can't see MyMoveworks tile in SSO provider

If you don’t see Moveworks in your list of SSO applications (e.g. in your Okta or Entra MyApps tiles), reach out to request access from your SSO/Identity team. Once they enable the app for you, you should be able to click the tile and redirect to the https://my.moveworks.com.

If your organization does not provide access to the application list view in your SSO provider, you can also directly navigate to https://my.moveworks.com and enter your email. This should redirect you to your SSO provider for authentication, after which, you should redirect back to MyMoveworks as a a logged in user. If this still fails for you, look at the section below for a list of potential errors and how to troubleshoot them.

Can't access MyMoveworks directly via your email

When you enter your email in https://my.moveworks.com, you should be redirected to your SSO provider for authentication.

If you see an error like this, it means that your organization has not been set up for MyMoveworks access via SSO. Reach out to your Customer Success team to set this up, following one of these guides.

If you were successfully redirected to your SSO provider, and are now encountering an error such as the below after entering your SSO credentials:

You may need to work with your SSO/Identity team to ensure the following:

That you have been granted access to MyMoveworks in your SSO provider
That there was no change to the SSO configuration for MyMoveworks by SSO/Identity team

If you need help troubleshooting these issues, reach out to Moveworks Support.

Issues accessing specific apps in MyMoveworks

If you're able to access the MyMoveworks homepage but cannot access specific apps (such as Creator Studio, Employee Communications, Moveworks Setup etc.), reach out to your Org Admin to ensure you have the right Roles assigned to your account. If you're unsure who your Org Admin is, reach out to your Customer Success team or Moveworks Support.