AI Assistant on Web: Configuration

Overview

Assistant on Web uses your organization’s existing My Moveworks SSO setup to determine who can access the experience. If your company already uses My Moveworks, anyone who has been assigned that app through your SSO provider (ex. Okta) will automatically have access to Assistant on Web.

Note: The “My Moveworks” app name and subdomain (e.g. m8.moveworks.com) may differ depending on how your organization configured the SSO given that both are configurable. In most cases, customers have kept the name “My Moveworks” as their app name and are using the name of their company, “mycompany”, as the subdomain (mycompany.moveworks.com/assistant)

Steps to Prepare for Early Access

1. Verify user provisioning

   Make sure all employees who should have access to the Assistant on Web have been provisioned the “My Moveworks” app (or your organization’s equivalent app name) through your SSO provider.

   • Only provisioned users will be able to sign in once the Assistant on Web experience goes live.
   • This ensures your users have the same access as they do today on Slack or Microsoft Teams.

2. Coordinate with your IT or Identity team

   Identify who in your organization manages Identity and Access Management (IAM) or SSO provisioning (for example, your IT Admin or ITAM).

   • You’ll need their help to confirm user assignments and make updates in your SSO provider (e.g., Okta, Microsoft Entra, OneLogin, Google Workspace).
   • If you’re unsure who owns this process, start by checking with your IT or HR systems team.

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Tip: Completing these steps early ensures your employees can access Assistant on Web as soon as it’s available, no delays or additional setup required.

Accessing Assistant on Web

You can access the Assistant on Web experience in several ways:

1. Via your My Moveworks landing page

   Go to your organization’s My Moveworks URL (for example, mycompany.moveworks.com).

   You’ll automatically be redirected to the Assistant experience at:

   mycompany.moveworks.com/assistant

   ℹ️ Note: As part of the Assistant on Web launch, the default landing page experience has changed. Previously, this URL opened the stakeholder experience (a page that displayed entry points to apps like Agent Studio). We’ve intentionally updated this behavior so that all users now land directly in the Assistant experience, reflecting our focus on making the AI Assistant the central hub of work. Stakeholder applications remain accessible from new landing assistant page, via “My Apps”.

2. Direct URL access

   You can also go directly to your Assistant on Web URL:

   https://www.mycompany.moveworks.com/assistant

3. Through your company’s SSO dashboard

   If your organization uses Okta, Entra (Azure AD), OneLogin, or Google Workspace, you can find and launch the app directly from your SSO dashboard (ex. moveworks.okta.com).

Who has access to Assistant on Web?

Access to Assistant on Web is determined by your organization’s SSO provisioning rules.

• Any employee who has been assigned your organization’s My Moveworks app (or its equivalent name) through your identity provider (IdP) can sign in to Assistant on Web.
• Access is limited to the same set of users who currently have access to the AI Assistant through your chat platforms (e.g., Slack or Microsoft Teams).
• Only users with a valid AI Assistant user license can start using the Assistant.
• If an unlicensed user logs in, they’ll be able to access the experience but will be unable to chat with your AI Assistant.

How can I assign the My Moveworks app to all our employees?

Assigning the app is handled within your organization’s SSO or Identity Provider (IdP) — for example, Okta.

This is a standard process used to control who can access enterprise applications. Moveworks does not manage this step — it’s typically owned by your IT admin or IAM team.

Change Management Note

You may need to work with your IT administrators to ensure the My Moveworks app (or your custom Moveworks app name) is assigned to all employees who should have access to the Assistant on Web experience.

To learn how to assign users to an enterprise application, follow your SSO provider’s latest documentation below:

Branding Support Configuration

Assistant on Web will automatically inherit your organization’s existing Assistant branding settings from Moveworks Setup. This help ensures a consistent experience across all platforms (ex. Slack, Teams, and Web) without requiring you to reconfigure your Assistant’s appearance.

Your Assistant on Web will display the same:

• Assistant image
• Assistant name
• Primary color

These settings are reused directly from your existing Moveworks configuration.

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Note: The Assistant name, image, and color are configured once within Moveworks Setup and apply automatically across all surfaces. You do not need to upload a new image or re-enter these details for the web experience. Changes can be made within Moveworks Setup, but will apply to all platforms.

Configurable Brand Elements

1. Assistant Image

Your Assistant’s image (aka bot avatar) is reused from the configuration already defined in Moveworks Setup. ****

This is the same image that appears in your chat messaging platform (ex. Slack, Microsoft Teams).

• This ensures brand consistency across channels.
• If you change your assistant’s image in Moveworks Setup, the update will appear automatically on Web.
• The image displays in multiple places in Assistant on Web, such as the home screen and chat panel.

2. Assistant Name

Your Assistant’s name (aka bot name) is also inherited from Moveworks Setup.

The assistant name appears on

• The left navigation panel and
• on the landing page for your AI Assistant

When you update your Assistant’s name in Moveworks Setup, that change automatically reflects across all platforms, including the Web.

For example: If your AI Assistant is called, “Ask Maya” in Microsoft Teams, it will also appear as “Ask Maya” on Web.

3. Primary Color

The primary color you selected in Moveworks Setup is used throughout the Assistant on Web experience. This color is applied to key interface elements like:

• Buttons
• Mouse hovers
• Message bubbles

For accessibility compliance, only the primary color is configurable — secondary and accent colors are set automatically to ensure contrast and readability standards.

FAQs

Q: Do we need to configure anything new in Moveworks Setup?

No. If your organization already has the My Moveworks app configured and assigned via SSO, your users automatically gain access to Assistant on Web.

Q: Our My Moveworks app has a different name — does that matter?

No. The name and subdomain are customer-configurable. Whether your app is called “Employee Hub” or “Support Assistant”, Moveworks recognizes it as your unique My Moveworks instance.

Q: Can I change the name of “My Moveworks” app or my URL subdomain?

Yes, both the app name and subdomain are configurable . You can configure the “My Moveworks” app name via your SSO provider website. The subdomain within the url can also be configured via your Moveworks Setup too if you’ve like to change it.

Q: What happens if a user isn’t assigned the My Moveworks app?

The user will not be able to access the website. Once the app is assigned via your SSO provider, they can sign in successfully.

Q: What happens if a user is assigned the app but not licensed?

They’ll be able to log in to Assistant on Web but won’t be able to chat — they’ll see a message indicating they’re not yet enabled to use the Assistant.

Q: Does Assistant on Web require Enterprise Search?

No. Assistant on Web is included at no additional cost and can be used independently of the Enterprise Search SKU

Q: Can I have a different Assistant name or image on Web vs. chat platforms?

Not currently. The Assistant on Web uses the same configuration as your existing chat platforms to maintain consistency and reduce setup overhead.

Q: Where can I change my Assistant name or image?

In Moveworks Setup → Org Information. Any changes there automatically apply across all platforms.

Q: Can I customize more colors (e.g., secondary or background)?

Not in this release. Assistant on Web only uses your primary color for theming.

Q: Can I preview how my Assistant will look on Web?

Yes. Once you have access to Assistant on Web, open your organization’s URL (for example, mycompany.moveworks.com/assistant) to see your live branding applied.