Overview

Ensuring the security of your data is our top priority. This section answers key questions you may have regarding the security measures Moveworks has in place to protect your information and maintain confidentiality while using Brief Me within Copilot.

FAQs

Q: Is Moveworks compliant with global data protection regulations?

A: Yes, our security measures are designed to comply with major global data protection regulations, ensuring comprehensive protection and compliance.

https://help.moveworks.com/docs/security#security-culture-and-standards-compliance

Q: How long are my files stored for & do my files get automatically deleted?

A:When you upload any type of file within your bot, your files may be stored in two locations (depending on your chat platform):

1. Chat Platforms:

   1. Slack: ***Immediately upon uploading and sending a file through Copilot on slack, Slack will store these files within their servers. Slack will auto delete your uploaded files from their servers within 90 days. 90 days is a configurable timeframe that your organization controls. If you would like to delete your file from the Slack server as soon as you’ve uploaded it, you can do so by right clicking on the file and clicking on “Delete file”.
   

   b. Microsoft Teams: Upon uploading your files in Microsoft Teams, your files are stored on your organization Sharepoint servers. You can delete the uploaded files by accessing OneDrive and deleting from there as shown below.

Select OneDrive Tab on the left navigation in Teams. And in OneDrive find My files in the left navigation.

Find a folder in your OneDrive called Microsoft Teams Chat Files and select it.

Find your files and select them. Upon selecting you can see the Delete button appear above the list. Click on Delete button to delete your files.

2. Moveworks: After you’ve uploaded the file to Slack, you’ll see two buttons that will appear “Ask question about file(s)” and “Get help”. If you select “Ask questions about file(s)”, your files will be processed and stored within our Moveworks servers. If you don’t click on that button, we won’t store your files within the Moveworks servers. While Slack will retain your files for 90 days, Moveworks will automatically delete your file from our servers within 7 days. This aligns to our Moveworks data retention policy.

Q: What happens if one of my employees uploads a malicious file within my bot?

A: You can rest assured knowing that your chat platform conducts an antivirus (AV) scan on every file uploaded, ensuring the safety of your digital workspace. These scans are mandatory and can only be modified by an admin. This measure effectively prevents the uploading of malicious files within the chat.

Q: Can I ask Moveworks to delete my file?

A: Files are set to automatically delete after 7 days for security. If you need a file removed sooner, simply submit a support ticket, and we will promptly take care of it for you.

Q: How are files processed when they’re uploaded within your bot?

A: Upon upload, files are securely quarantined in a "sandbox" environment within your specific customer database, ensuring they remain isolated from other customers' data. This secure storage protects the integrity of your company's information.

Q: Who has access to the file that your employees upload?

A: For privacy, employees maintain ownership and exclusive knowledge of the files they upload; Moveworks admins do not have visibility into these files. This policy ensures employee privacy and control over their uploaded content.

Q: Do you use any data (files or session data) to train any of our machine learning models?

A: Absolutely not. We prioritize user privacy and data integrity, ensuring that no user files or session data are used in the training of our machine learning models.

Q: Where can I report a potential security issue I may experience with this feature?

A: Should you encounter a potential security issue, we encourage you to immediately file a support ticket. Our team is ready to address and resolve your concerns with utmost priority.

Learn more about Security at Moveworks

For more information about Security at Moveworks, please reach out to your customer support team to get access to our Whistic profile, where you can find more of our Security documentation and certification reports.