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Documentation API Reference

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Getting Started

Welcome to Moveworks
Roadmap & Release Notes
Moveworks Best Practices
Labs
Professional Services
- Moveworks Professional Services Scope
Support

AI Assistant

AI Assistant Overview
- Migrating from Classic
- Configure Moveworks Assistant
Capabilities
Web Experiences
- AI Assistant on Web
- Embedded AI Assistant (formerly, Moveworks for Web)
Chat Platform Experiences
Analytics & Performance

Agent Studio

Agent Studio Overview
Quickstart Guides
Core Concepts
Conversation Process
Actions
Connectors
System Triggers
Configuration Languages
Cookbooks
Development and Testing
AI Agent Marketplace
- Installing AI Agents
Developer Tools
Migrating From Classic

Enterprise Search

Enterprise Search Overview
- Agentic RAG Overview
Content Ingestion Platform
Profile Boosting
Retrieval
Permissions Platform
- Configure ServiceNow Mirrored Permissions
Built-in Content Connectors
Build your own Content Connectors
Configure Search
Configure Enterprise Search

Agentic AI

The Agentic Reasoning Engine
Reasoning Loops
- Plugin Selection
- Multi-Plugin Response
Memory Constructs
Conversational Context
- Context Window Management
Guardrails
- Configure Moveworks Toxcity Filter
Grounding and Hallucinations
Continuous Learning
LLMs & SLMs
Steerability tools
Multilingual Support
- Configure Multilingual Support
- Multilingual Support Troubleshooting

Productivity Boost

Productivity Boost Overview
Brief Me
Quick GPT
Calendar Management
Configure Productivity Boost (QuickGPT + Brief Me)

Service Management

Service Management Overview
Concierge & Ticketing Capabilities Overview
Forms
- Configure Forms
Forms - Integration Specific Guides
Live Agent Chat / Handoff
Triage
- Triage 2.0: Technology Overview
- Configure Triage
Approval Mirroring
Ticket Interception
- How to Configure Ticket Interception
Generic Ticketing Integration: Ticket Gateway

Provision management

Provision Management Overview
Access Software
- Configure Access Software
Access Groups
- Configure Access Groups
- How To Guide for Access Groups Plugin
Access Account

Employee Experience Insights

Employee Experience Insights (EXI)
Breaking Down the Dashboard
Understanding Industry Benchmarks
Apps & Services
Impact Module
Access Requirements for EXI
- ServiceNow Setup Guide for EXI
EXI Common Use Cases
Ticket back polling for EXI
Configure Employee Experience Insights

Knowledge Studio

Knowledge Studio
Knowledge Studio Configuration
AI Powered Recommendations
Inspecting & Verifying Sources
Publishing your Articles
Creating Knowledge Articles
Resolving IT Tickets Guidance
Ticket Back Polling for Knowledge Studio

Core PLATFORM

Approvals Engine
- Configure Approvals Engine
User Identity
Configuration Languages
Moveworks Data Objects
Moveworks On-Prem Agent
Security Information and Event Management (SIEM) Logs Overview
Entity Catalog
- Configuring Custom Entities
- How To Guide for Entity Catalog

Administration

MyMoveworks
Organization Information
Roles and Permissions
- How to Assign Roles using RBAC
- Role Based Access Control (RBAC) at Moveworks
MyMoveworks SSO

Security

Security
Hyperlink & Button Expiry Specs
Attachment Handling Specs
Moveworks Subprocessors

Moveworks Setup

Accessing Moveworks Setup
Moveworks Setup Modules
Moveworks Setup: Module How To Guides
Plugin Management
Monitor Alerts
- In-Bot Alerts (Opt-In based)
Audit Logs
- Config Change Logs
- Permissions Change Logs
DSL Fields Defaults
Data Ingestion View
API Playground
Moveworks Setup Homepage
Troubleshooting Hub
- Ticket viewer
Security and Privacy Settings
Advanced Config Editor (only for Partners and Customer Success Teams)

Access Requirements

Access Requirements
Update Set Modules
- ServiceNow Update Sets
Ticketing Systems & ITSMs Access
Identity and Access Management Systems Access
Multi-Factor Authentication (MFA) Systems Access
- Duo Access Requirements
- PingID MFA Access Requirements
Chat Access Requirements
Knowledge Access Requirements
Email Distribution List Systems Access
Facilities Management Access
- OfficeSpace Access Requirements
- SpaceIQ Access Requirements
Live Agent Chat Access
HR Information System Access
- Workday Access Requirements - Approvals
- Workday Access Requirements - HR Cases

Moveworks Classic

Bot Performance Insights (BPI+)
[Classic] Metrics
- [Classic] Agent Time-Saving
- [Classic] IT Resolution Calculation
[Classic] Search
- [Classic] File Search
  - File Search - Respecting File Permissions

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Ticketing Configuration (New Ticketing Journey)

📢
Coming Soon !!!

Updated about 21 hours ago

Ticketing and Concierge Configuration Overview

Configure Ticketing for ServiceNow