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As Moveworks has integrated with Glia, we would need the following details to connect our services with your Glia instance for enabling Agent<>User conversation within your Moveworks Bot.

Setup overview

You would need to follow the steps mentioned below:

1. Generate API Credentials with appropriate scopes
2. Configure your Connector in Moveworks Setup
3. Share your Glia instance’s Site ID and the Queue ID where Moveworks will generate the Live Agent requests with your Moveworks Implementation / Customer Success team.

1. Generate API Credentials

You will need to generate a Site API Key and Secret which will enable us to authenticate the API.

To do so :-

1. Select Admin Console from the menu on the left and then select Advanced at the bottom of the new menu that opens
2. Under Settings in the Admin Console go to Site API Keys
3. Click Generate Key and provide the following scopes
   1. Create Visitor
   2. Fetch Visitor
   3. Fetch Engagement
   4. Update Engagement
   5. Fetch Engagement Requests
   6. Invoke Glia Functions
   7. Fetch Glia Functions
4. Copy the ID and the Secret and save them in a secured storage to use while building the Connector.

2. Configure your Connector using Moveworks Setup

Once all the requirements above are fulfilled, you need to setup up the Connector for Glia using Moveworks Setup.

1. Go to your Moveworks Application and click on Moveworks Setup.
2. Then navigate to Core Platform > Manage Connectors > System Connectors
3. Click on CREATE NEW, select Glia as your system to connect to and click on NEXT: ADD CREDS
4. In this page set the following details:
   • Connection Name - A name for the connection of your choice (for eg: glia)
   • Base URL - Select Common Base Url
   • Authentication Type - Select OAuth with grant type client_credentials
   • API Key Id - Enter the ID you obtained in the previous step
   • API Key Secret - Enter the Secret you obtained in the previous step
5. Click on Save after filling up the details.

Now, your connector is ready to be used by Moveworks to configure Live Agent Message Brokering for your Moveworks Bot.

3. Share additional required details for configuration

1. Site ID - You can find the Site ID of your Glia instance under Settings in General
2. Queue ID - You can find the Queue ID of your selected queue under the Queues section, by clicking on the edit button of the intended queue.

Please share these IDs with your Moveworks Implementation / Customer Success team.