The bot will directly read knowledge base articles and user criteria from ServiceNow.
To perform the actions listed above, Moveworks needs one account for the bot on your ServiceNow Production instance.
A dedicated service account in ServiceNow allows the Moveworks service to read read KB articles. Create a service account dedicated to Moveworks and share the credentials of this account with your Moveworks Customer Success team.
The account must have read access to the following tables:
Updated 3 months ago