ServiceNow Access Requirements

Why do we need access to your ServiceNow Instance?

The bot will directly read knowledge base articles and user criteria from ServiceNow.

Service account in Production Instance

To perform the actions listed above, Moveworks needs one account for the bot on your ServiceNow Production instance.

What is this account used for

A dedicated service account in ServiceNow allows the Moveworks service to read read KB articles. Create a service account dedicated to Moveworks and share the credentials of this account with your Moveworks Customer Success team.

The account must have read access to the following tables:

• kb_knowledge

We also support ingestion from the following child tables directly:

• kb_knowledge_block
• kb_template_how_to
• kb_template_kcs_article
• kb_template_faq
• kb_template_what_is
• kb_template_known_error_article
• sc_cat_item_content