Overview

ManageEngine forms and request templates are incredibly powerful when combined with Moveworks’ Smart Forms. You can use them together to:

• Enable powerful automations, by leveraging ManageEngine ServiceDesk Automation.
• Trigger custom approval workflows.
• Structure inputs from your employees.

Permission Required

Moveworks will use the existing service account created in ManageEngine for fetching the forms from your instance.

Form Ingestion

Forms are referred to as request_templates under the Service Catalog in ManageEngine. Moveworks will ingest all request templates that are available in the Service Catalog.

Form Finding

To fetch all the request templates, we use the following API: GET https://{manageengine_url}/api/v3/request_templates

To fetch additional details about a single request template, we use the following API: GET https://{manageengine_url}/api/v3/request_templates/{request_template_id}

Form Filling

To create a request using the form fields of a request template, we use the following API: POST https://{manageengine_url}/api/v3/requests , with the following body:

Body: x-www-form-urlencoded
input_data: {
              "request": {
                "template": {
                  "id": "{template_id}"
                },
                "requester": {
                  "id": "{requester_id}"
                }
                "request_template_task_ids": [],
                "subcategory": null,
                "item": null,
                "subject": "{subject_string}",
                "description": "{description_string}",
                "email_ids_to_notify": [],
                "created_time": {created_time},
                "due_by_time": {due_by_time},
                "attachments": []
              }
            }

Architecture

Supported Field Types

FAQ

Q: Does Moveworks support request templates that contain mandatory attachments?

A: No, not at the moment.

Q: Does Moveworks support request templates with no fields present in them other than the requester field?

A: No, not at the moment.

Q: Does Moveworks support request templates with fields that are present in the template but containing no metadata?

A: No, not at the moment.

Q: We are changing the menu templates and moveworks may need to look up and present options to end users a different way once we update the templates. What issues would happen if our organization changes the template menus in Manage Engine.

A: Request templates are forms from Manage Engine, with Moveworks form ingestion any changes will be automatically ingested