Overview

The Approval insights report is available to all customers with access to Copilot Insights. You can access this dashboard by accessing the plugin insights present in the analytics application on the navigation sidebar. It gives you a quick view of how this plugin has been performing corresponding to the employee queries.

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Users with a “Bot analytics admin” or “Bot analytics viewer” role for the analytics application can access this report. Please add the users using the Roles and Permissions tool if they cannot see this report under the copilot insights tab.

Key terms used in this dashboard

Filters and widget types

The approval insights report allows you to filter for a selected time period, department, location, country and based on user preferred language.

Select date interval for which you want to review the served content details

By default the dashboard shows approval plugin performance for previous 30 days. This can be changed using the date interval selection. You can select previous months (or) quarters using the selection available in the dropdown.

The dashboard also allows custom date interval selection. You can access that using the “select custom date” button.

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Please note, if you are choosing custom dates, the report data will be projected up to one day before the chosen end date.

Select department/ location/ country/ language for which you want review the served content details

Approval insights report provides 4 top level filters which can used to filter the data.

The department/location/country value is ingested from your external system used in user identity. Please refer here to learn more on user identity ingestion.

Widget types used in this dashboard

1. Trend chart

Line chart or Bar chart that presents the values of one or more metrics over a period of time, with selectable time intervals (day, week, month). For example: trend of active user over a selected time interval.

The day, week, month breakdown is only visible for a selected time interval.

2. Table

A tabular list of one or more dimensions and their metrics. For example: Breakdown of approval types, this table provides details on the instances where approval plugin was successfully called by the copilot. You can see the successful instances corresponding to sub-skills of this plugin, along with breakdown of user feedbacks.

Deep dive into widgets

Trend of approval plugin

This widget gives the trend of approval requests raised AND approvals that were acted upon (approved / rejected).

Breakdown of approval types

This widget highlights the count of approval requests Vs the ones that were acted upon broken down by the approval types that has been configured along with the corresponding mean time to resolve and the source.

Please note that there is 0.1 % chance that the approval assisted count differs from the actual count. This is because the look-back approvals is 30 days and as per our analysis, that there is 0.1 % chance that the MTTR of an approval goes beyond 30 days.