Employee Communications Error Codes & Resolution Guidance

The following document outlines various error codes you may see from the Employee Communications platform as well as various resolution steps.

Error Code	Error Message	Error Description	Resolution Guidance
1	Unknown Error	Unknown Error	These errors are usually transient error that Moveworks has not encountered before, if you see a large majority of Error Code 1, file a support ticket for further investigation.
2300	Remote Chat System Error	Moveworks received a generic error from the chat platform	This type of error is usually transient, try your campaign again in a few hours.
2301	Chat Client Configuration Error	Microsoft Teams did not allow Moveworks to install itself to the user	Verify the Microsoft Teams App Permission policies to ensure that the user is allowed permission to access Moveworks.
2701	User Not Found	The user does not exist or has since been deleted from Moveworks.	Check your identity systems to ensure the user is active in all platforms.
2702	No Bot Access	User does not pass the "Bot Access Rule" defined in Moveworks Setup	Verify the user passes the Bot Access Rule or modify the Bot Access Rule as needed.
626	Chat API Not Implemented	This results with Google Chat when Domain wide delegation to install the bot to a received an error.	Try your campaign in a day or two, if still facing errors, reapply domain wide delegation and try again in another day.
630	Chat Message Timeout	This error is due to a timeout received from the Chat Provider	These errors are transient, and resending the campaign should work. Filter down to the users with this error code, and send another campaign retrying this message.
2703	Other Error	This error code indicates that the Chat route preference settings is not set	Navigate to the config in Moveworks Setup under Chat Bots > Notifications > Notification Routes and ensure a Priority is set for all Chat Providers
2705	User Not Reachable	The user is missing the chat external ID information of the user	Verify the user's join key in the primary identity system and ensure it matches up with the join key in the chat platform.
2713	Rate Limit Error	Moveworks hit a rate limit, retried, and then cancelled the message due to continuous errors.	These errors are transient, and resending the campaign should work. Filter down to the users with this error code, and send another campaign retrying this message.
2711	Duplicate Notification Error	A notification has been sent to the user, and it appears that the notification is being retried to the same user.	This may be caused by multiple email IDs for the same user listed in the campaign report or sheet. Double check the sheet you have uploaded.
6561	Campaign Scheduled in the past	The Campaign was set to go out in a time that is in the past for the user's timezone	Reschedule your campaign to a future date. Be sure to keep timezones in mind when scheduling.