Pre-Requisites

1. Review the AI Disclaimers Overview documentation.
2. Gather the text from your stakeholders that you would like to configure.

Configurable Disclaimers & Labels

Within Assistant there’s a few configurations you can take advantage of for your employees. Below are the following configurations you can take advantage of within Assistant.

1. Customize “Get Help”
   1. Change the text label
   2. Add a label within the “Get Help” reference page
2. Customize AI disclaimer messages
   1. Add an AI disclaimer message to be shown in all bot responses.
   2. Add an AI disclaimer message that’s shown as an intro to the user. 
   3. Add an AI disclaimer that’s shown on the reference page
3. Customize “Brief Me”
   1. Add intro message when users upload files

To make these configurations, please navigate to “Display Configurations” within Moveworks Setup and expand the “Moveworks AI Assistant Display Settings” & Disclaimers section .

Customize “Get Help”

Change the text label ****📝

If you’d like you can rename the “Get Help” link to better match your company terminology. Prefer “File Ticket”, “Live Chat” or “File ticket/Live chat”? Go for it — it’s all up to you.

Steps on how to do this configuration:

• Update the field called, Text label for the get help link
• Provide the text for the new field. A maximum of 25 characters is supported.

Add a label within the “Get Help” reference page

This message is a persistent message that appear on the Moveworks reference page experience.

Steps on how to do this configuration:

• Update the field called, Description for “Get Help” Section
• Provide the text for the new field. A maximum of 25 characters is supported.

Customize AI disclaimer messages

Add an AI disclaimer message to be shown in all bot responses.

This message is a persistent message that is appended to every assistant response.

1. Caution: This will be the most frequently shown message, so our recommendation is to avoid this, or make it as short as possible.
2. Note: In case of a first time user, the intro disclaimer (#2) will take priority over this disclaimer (will not show both)

Steps on how to do this configuration:

• Update the field called, Standard Disclaimer for Bot Responses
• Provide the text for the new field. A maximum of 25 characters is supported.

Add an AI disclaimer message that’s shown as an intro to the user.

In addition to having a persistent message on every assistant response, you can have the first message be unique. Message shown to a user the first time they ask the Moveworks AI Assistant a question. This will be a one-time message that will be appended to the end of the Moveworks AI Assistant’s response in chat

Steps on how to do this configuration:

• Update the field called, Introductory Disclaimer for Bot Responses
• Provide the text for the new field. A maximum of 25 characters is supported.

Add an AI disclaimer that’s shown on the reference page

This is a persistent message that is shown in the reference page that pops up when the user clicks on the ℹ️ emoji

Steps on how to do this configuration:

• Update the field called, Reference disclaimer
• Provide the text for the new field. A maximum of 25 characters is supported.

Customize “Brief Me”

Add intro message when users upload files

By default the message is "I see that you have uploaded file(s). What would you like to do?" . This can be overwritten completely as shown on the right image.

Steps on how to do this configuration:

• Update the field called, Intro message to be shown when users get into the brief me mode.
• Provide the text for the new field. A maximum of 25 characters is supported.