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Documentation API Reference

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Documentation

Documentation Developer Academy Community Support Login

Documentation API Reference

Getting Started

Getting Started with Moveworks
Roadmap & Release Plan
Release Notes
Moveworks Best Practices
Labs
- AI Assistant Lab
  - AI Assistant Lab Guide
  - AI Assistant Lab: Example Queries
- Creator Studio Lab
Support
- Moveworks Support Scope
- Ensuring your bot is always available

Agentic AI

AI Agents & The Agentic Reasoning Engine
Built-in AI Agents
Build your own AI Agents
- Search AI Agents
- Action AI Agents

AI Assistant

AI Assistant Overview
Capabilities
Surfaces
Analytics & Performance

Creator Studio

Quickstart Guides
- Agentic Automation Engine (1.0)
Agentic Automation Engine
Agentic Plugins
Classic Plugins (Paths, Queries, Events)
Data Types
Resolver Strategies
Actions
Connectors
Testing & Debugging
- Logs
  - Log Type Reference
  - Log Data Security
- Common Errors
Developer Tools
Architecture Reference
- Connect to other AI agents & applications
- End-User Access Control
Developer Roadmap
Plugin Library

Enterprise Search

Enterprise Search Overview
Agentic RAG
Indexed Search
- Knowledge Search
- File Search
Live Search
Permissions
Built-in Content Connectors
Build your own Search Connectors
Configure Search

Productivity Boost

Productivity Boost Overview
Brief Me
Quick GPT
Calendar Management

Service Management

Service Management Overview
Concierge & Ticketing
- Configure Ticketing
- Configure Ticketing Workflows
Forms
- Configure Forms
Live Agent Chat / Handoff
- Configure Live Agent Settings
- Message Brokering
  - Configure Message brokering
Triage
- Getting ready for Triage
- Configure Triage
Approval Mirroring

Provision management

Provision Management Overview
Access Software
- Configure Access Software
Access Groups
- Configure Access Groups
Access Account

Employee Experience Insights

Employee Experience Insights (EXI)
Breaking Down the Dashboard
Understanding Industry Benchmarks
Apps & Services
Impact Module
Access Requirements for EXI
- ServiceNow Setup Guide for EXI
EXI Common Use Cases

Knowledge Studio

Knowledge Studio
Knowledge Studio Configuration
AI Powered Recommendations
Inspecting & Verifying Sources
Publishing your Articles
Creating Knowledge Articles
Resolving IT Tickets Guidance

Core PLATFORM

Approvals Engine
- Configure Approvals Engine
User Identity
Configuration Languages
- DSL Reference
  - DSL Examples
- Data Mapper Reference
  - Moveworks Data Mapper Common Examples
Moveworks Data Objects
Connectors
Moveworks On-Prem Agent
Security Information and Event Management (SIEM) Logs Overview

Administration

MyMoveworks
Organization Information
Roles and Permissions
- How to Assign Roles using RBAC
- Role Based Access Control (RBAC) at Moveworks
SSO

Security

Security
Hyperlink & Button Expiry Specs
Attachment Handling Specs
Moveworks Subprocessors

Moveworks Setup

Accessing Moveworks Setup
Moveworks Setup Modules
Plugin Management
Monitor Alerts
- In-Bot Alerts (In Limited Preview)
Audit Logs
- Config Change Logs
- Permissions Change Logs
DSL Defaults

Access Requirements

Access Requirements
Update Set Modules
- ServiceNow Update Sets
Ticketing Systems & ITSMs Access
Identity and Access Management Systems Access
Multi-Factor Authentication (MFA) Systems Access
- Duo Access Requirements
- PingID MFA Access Requirements
Chat Access Requirements
Knowledge Access Requirements
Email Distribution List Systems Access
Facilities Management Access
- OfficeSpace Access Requirements
- SpaceIQ Access Requirements
Live Agent Chat Access
HR Information System Access
- Workday Access Requirements - Approvals
- Workday Access Requirements - HR Cases
Calendar Management Access
- Outlook Access Requirements

Moveworks Classic

Bot Performance Insights (BPI+)
Metrics
Software Access
- Device Actions for Software & Troubleshooting (JAMF, MECM/SCCM, Intune, Flexara, Munki,Kandji)
- How to Set Up Windows Executables as Deep Links
Group Access
Account Access
Ticket Interception
Forms
Concierge
Approvals
Smart Handoff
- Live Agent Chat / Handoff
Multilingual Support (MLS)
People & Places Lookups
Employee Communications
Channel Resolver
Search
Enterprise Answers
Access Control

Surfaces

Your AI Assistant can be deployed to any surface where your employees live. Explore our options below.

Updated about 1 month ago

What’s Next

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Teams
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