Knowledge Studio Configuration

Ready to get access to Knowledge Studio? Here’s what you need to do to get started:

  1. Configure your MyMoveworks SSO
  2. Log in to your MyMoveworks workspace
  3. Add users to Knowledge Studio

Additionally you can make additional configurations to further customize your experience:

  • Specify tickets you’d like to exclude from ingestion.

Configure MyMoveworks for your organization

If you’ve already configured MyMoveworks when you setup Moveworks Creator Studio, then you’re ready to go and there’s no additional updates you have to make.

However if this is your first time going through this setup you will need to follow the steps outlined in our Moveworks Administration Tools Setup guide. This setup does require support from your SSO administrator.

Log in to your MyMoveworks workspace

Once your MyMoveworks SSO has been setup and Knowledge Studio has been setup for you, super admins and any users who have gotten access to Knowledge Studio will be able to start using the product.

To start using the product:

  1. Access your MyMoveworks workspace.

    Depending on which country your company operates in you can access MyMoveworks via a specific URL. Use that URL that is applicable to you. To login you will use your company credentials.

    Moveworks government customers have a separate URL for MyMoveworks. If you are a government customer, you an access MyMoveworks via this URL:

    Government customers
  2. Once you login you’ll see the Welcome to Moveworks homepage. Click on Knowledge Studio.

  3. Now you can start viewing your recommendations and creating new content.

Not working? Here are some tips

  1. Trouble logging in? You might not have access. If you can’t log into My Moveworks using your company credentials, you need your Super Admin to add you a user to the product.

  2. Don’t see the Welcome to Moveworks homepage? Send us an email and we’ll help you sort this out. The issue could be related to how your admin setup their My Moveworks SSO. [email protected]. As a workaround you can still access Knowledge Studio by clicking on the top right corner button and selecting Knowledge Studio.

Adding users to Knowledge Studio

By default only your Moveworks administrators and Super Admins have access to Knowledge Studio. To learn more about roles & permissions for MyMoveworks, go here.

Admins & Super Admins you will need to follow these steps to add additional users to Knowledge Studio:

  1. Login to your Moveworks SSO:

    Moveworks government customers:

    Government customers
  2. Navigate to Roles and Permissions within MyMoveworks.

  3. Click on the dropdown and select or type in “Knowledge Studio” and click on the Add User button.

  4. Type in the name of the user you want to give Knowledge Studio access to:

  5. Specify the role you want for this user and click on Save.

All done! You’ll need to repeat these steps to add additional users.