Understanding Industry Benchmarks

We provide in-depth benchmarks for perspective on how your service desk is performing relative to your peers. These benchmarks are curated from data across Moveworks vast customer base.

Using these benchmarks, service delivery owners can:

• Prioritize the projects/initiatives that need the most attention
• Set more informed performance targets for teams
• Know how their performance stacks up against peers at all times

Each metric is first displayed showing your organization’s metric, with a color coded indication of your performance compared to the benchmark.

Then, you’ll see three benchmarks formatted as follows:

Orgs in the Same Industry | Best in Class | Orgs with Similar Number of Employees

Orgs in the same industry

This benchmark helps orgs helps measure their employee service quality against direct peers within the same industry with similar business goals.

Best in class

This benchmark helps orgs measure their employee service quality against industry leaders with the most innovative practices in employee service. These metrics represent the top quartile of performers.

Orgs with similar number of employees

This benchmark helps orgs measure their employee service quality with organizations with a similar number of employees.