System Triggers

System triggers power proactive automation in Ambient AI agents, enabling workflows to launch automatically in response to real-time events, data changes, or scheduled intervals. This shifts your agents from reactive tools to intelligent, always-on systems that anticipate and resolve issues before they escalate.

Trigger types

Trigger	Summary	Responsiveness	Typical objective	Example
Webhooks	Event-driven; fire in real time when a specific event occurs in a source system	Instantaneous	Respond to key business events	“Gong call completed” → extract key details and propose CRM updates
Scheduled	Run at predefined times or intervals	Periodic	Keep time-based workflows moving	Every Monday 9am → review feature requests and route to PM

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Availability
Webhooks are in Limited Preview; Scheduled and Pollers are coming soon.

How triggers connect to your processes

In Agent Studio, Plugins are modular workflows built around two essential elements:

Trigger: Defines the activation condition (when to run)
Process: Outlines the sequence of actions (what it does)

System Triggers feed events directly into the Process, enabling end-to-end automation without manual intervention, allowing the agent to reason and act.

Webhooks at a glance (Limited Preview)

To configure webhooks:

Create a Listener for event providers like Salesforce or Asana.
Moveworks validates incoming events, supporting signed secrets and one-time challenge verification.
Events are parsed and dispatched to matching plugins, with observability provided through dedicated logs.

For hands-on steps, see Webhook Triggers (Limited Preview) and the Quickstart Guide.

Choosing the right trigger

Use Webhooks for real-time responses to system events.
Use Pollers (upcoming) for systems without native webhooks.
Use Scheduled for recurring tasks like weekly audits.

High Level Execution flow

flowchart TD
    A[Event/Schedule Occurs] --> B[Trigger Activates]
    B --> C[Moveworks Validates & Parses]
    C --> D[Route to Matching Plugin]
    D --> E[Process Executes<br/>LLM + APIs + Approvals]
    E --> F[Log Results for Traceability]
    style A fill:#e1f5fe
    style F fill:#f3e5f5

Trigger Activates: An event, change, or schedule initiates the process.
Moveworks Processes the Trigger: Validates and parses the trigger (e.g., a webhook).
Matching Plugin(s) Execute: The configured Process runs, using LLM reasoning, API calls, and optional approvals.
Logs Provide Traceability: Monitor each stage end-to-end during development and operations.